IT Service Management Representative

Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Critical Incident Management
Good to have skills : Infrastructure Service Management
Minimum 7.5 year(s) of experience is required
Educational Qualification : As per Accenture Standard
Summary: As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services, ensuring client satisfaction and risk management. Your typical day will involve supporting the infrastructure service management lifecycle and providing operational support to ensure production systems and devices are online and available. Roles & Responsibilities: - Lead the critical incident management process, ensuring timely resolution of incidents and minimizing the impact on business operations. - Collaborate with cross-functional teams to identify and resolve complex technical issues, utilizing strong analytical and problem-solving skills. - Develop and maintain IT service management processes and procedures, ensuring compliance with industry standards and best practices. - Provide guidance and support to junior team members, promoting knowledge sharing and continuous improvement. - Conduct regular reviews of IT service performance, identifying areas for improvement and implementing corrective actions. Professional & Technical Skills: - Must To Have Skills: Strong experience in Critical Incident Management. - Good To Have Skills: Experience in Infrastructure Service Management. - In-depth knowledge of IT service management frameworks such as ITIL. - Experience in managing and resolving complex technical issues. - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 7.5 years of experience in Critical Incident Management. - The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful IT service management solutions. - This position is based at our Bengaluru office.As per Accenture Standard

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com

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