Job Description
Striving for excellence is in our DNA.
At the core of our identity, the pursuit of excellence defines every action we take. We aren’t just specialists; we are pioneers in Platform and Product Engineering. with a sharp focus on Cloud Native D3 (Digital, Data, DevSecOps). We empower global leaders to envision, craft, and implement software and digital solutions that revolutionize industries.
About StatusNeo:At StatusNeo, we are committed to redefining the way businesses operate. As a leader in digital transformation, we leverage cutting-edge technologies and innovative strategies to empower organizations around the globe. Our partnerships with industry giants and our commitment to continuous learning and improvement provide an unparalleled platform for professional growth. Embrace a career at StatusNeo, where we value diversity, inclusivity and foster a hybrid work culture.
Requirements:- 1-5 years of customer support experience ideally in a web-based application-oriented environment
- Very Strong written and verbal communication skills
- Proficient in English
- A passion for delivering exceptional customer service every day
- Must have a sense of teamwork, being able to work together with different people, cultures and experiences, always seeking for the best team results
- Must be a highly motivated self-starter comfortable working in a fast-paced environment
- Eager to learn and develop troubleshooting and customer service skills
- Technological skills, such as SQL and software office suite for documentation purposes/reporting
- Must have excellent time and task management skills
- Familiarity with the fundamental principles of IT Service Management framework like ITIL
- IT Knowledge is a plus
- Experienced in working in large-scale organizations on a multi-national level with a multicultural team is a plus
- Proficient with Confluence and JIRA tools is a plus.
Good To Have:- Ability to adjust to new conditions and effectively handle change.
- Proficient in identifying problems and brainstorming potential solutions.
- Willingness to work collaboratively with colleagues to achieve common goals.
- Capacity to manage time efficiently and prioritize tasks effectively.
- Ability to think outside the box and bring forward innovative ideas.
- Willing to travel as needed
What We Offer:- Engage in both national and international business trips to expand your professional network and gain diverse industry insights.
- Thrive in an environment that prioritizes knowledge sharing and ongoing professional development through structured training programs.
- Work in a modern and vibrant setting that fosters creativity and innovation.
- Contribute to the industry by writing books and participating in leading conferences, enhancing both personal and professional growth.
- Explore various international assignments that provide a platform for significant career advancement and global exposure.
- Benefit from the chance to relocate, offering personal and professional development in new geographical and cultural landscapes.
