IT Senior Service Delivery Lead

Work Flexibility: Hybrid or Onsite

IT Senior Service Delivery Lead - Varicent

Why join Stryker?

We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

What you will do:

• Manage daily support and maintenance of Varicent platform and conduct long-term improvement operations to ensure compatibility with evolving mission requirements; Offer best practices advice and recommendations to Managed services team around overall systems architecture and be the Subject Matter Expert.
• Manage the relationship between SaaS, System Integrators, Business, and various other stakeholders.
• Monitor performance and take corrective action where necessary and Continuously improve the customer experience by maturing operations through automation, self-service, and shift-left approaches.
• Plan, evaluate, and improve the efficiency of operation processes and procedures to enhance quality, efficiency.
• Track licensing, users, and usage levels to ensure continuous compliance with contractual agreements and efficient use of the service according to funded usage levels.
• Review system requirements, functional specifications and solutions for minor enhancements and critical break-fixes, Troubleshoot and resolve platform issues or find simple, creative workarounds.
• Identify opportunities to improve the systems process flow, performance, and technical efficiencies, including automation, shift-left opportunities, process improvements, and other cost saving opportunities.
• Prioritize multiple initiatives across multiple applications and technical stacks on a consistent basis to support changing priorities.

What you will need:

• Bachelor's Degree or equivalent from an accredited university required; Bachelor’s degree in the areas of Computer Science, Engineering, Information Systems, Business, or equivalent field of study preferred.
• At least 7 years of experience in the TMIC field, out of which 3-5 years of experience together in  Varicent Incentive Compensation Management (ICM) platform is must.
• Knowledge of Calculations, tables and imports, views, portal Access, task manager, and presenter report and webforms.
• Experience in SAP Commission and working knowledge of SQL preferred.
• Minimum 3 years of experience leading the technical team and well versed with onshore/offshore model preferred.

Preferred:

• ITIL Foundations v4 certification preferred.
• Knowledge of and ability to drive IS methodologies such as ITIL, Software Development Lifecycle (SDLC) and Agile Development is preferred.

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

More information is available at stryker.com