Job Description
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. What you'll do We are seeking a motivated and dynamic professional to join our team as an Application Service Manager (ASM). The ASM will play a crucial role in driving customer engagement, promoting service excellence, and upselling CAS offerings. This professional will also be responsible for managing the CAS engagement across the customer lifecycle and ensuring successful service delivery in line with customer expectations and satisfaction. As an Application Service Manager/ Functional Consultant/Business Process Consultant/Application Consultant you will-
Be responsible for ensuring that the services provided to customers meet the highest standards of quality. (Promote service quality excellence and one-stop CAS experience)
Point out proactively optimization, innovation, adoption and potential improvements to customer
Play a key role in driving customer engagement and upselling CAS Offerings. The ASM will work proactively to identify opportunities for cross-selling and up-selling, collaborating with other teams to expand the customer's use of SAP's Portfolio & Services. Driving CAS engagement as a trailblazer and up-sell SAP’s products and service portfolio
Be responsible for ensuring the successful execution of the CAS engagement.
Collaborate closely with other SAP stakeholders
Be the central role in orchestrating communication end to end.
Proven track record of driving customer engagement.
Oversee & Lead the entire customer lifecycle, including transition, onboarding, stabilization, operations, and offboarding. You will be responsible for managing the budget, ensuring service quality, and driving growth throughout the engagement.
Operations Manual Creation & Maintenance
Service Plan Creation & Maintenance
Promote service quality excellence and one-stop CAS experience.
What you bring
Bachelor's degree in IT & Business Management, Engineering or a related field
4-8 years of overall experience
2+ years of experience in customer account services, relationship management, or a similar role
3+ years of hands on experience in at least one SAP Solution Area (e.g - S/4 Hana – FI, MM, SuccessFactors, BTP…)
2+ years of experience in leading (global) teams as Project Manager
Solid Knowledge in SAP Portfolio & Offerings
Solid experience in SAP Implementation Projects / Project Management and/or Managed Services
Excellent documentation, communication, facilitation and interpersonal skills
Strong problem-solving capabilities in complex environments
Strong customer orientation, result driven and execution focus
De-escalation skills
Meet your team SAP Cloud Application Services (CAS) provides a wide range of services for managing business process and application logic, data layers, application security, software releases, performance, integrations and adoption accelerator through a subscription. Our application experts are engaged across the customer lifecycle to understand customer’s needs, helping to define and scoping elements and outcomes aiming a delivery of service excellence. #BusinessProcessT2 Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 407365 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
