IT Operations Analyst I

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology, are hackers at heart and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers. 

Responsibilities:

• Provide first-line investigation and diagnosis of all Incidents and Service Requests

• Works on day-to-day activities following documented work instructions with pre-defined process and procedures and operational tasks as documented in KB. Also, do initial triage and assign as per KB

• Identify Potential Significant incident & engage IM or PM Teams for follow-up action

• Provide timely response to all incidents, outages, and performance alerts

• Provide first-line investigation and diagnosis of all Incidents and Service

• Responsible for communicating with the process manager. Directly works with Tier 1 Support to ensure proper recording of incidents
• Build and update operational and technical documentation.
• Owns all Incidents and Service Requests throughout the lifecycle
• Participate in Daily Operations & Problem call to report on assigned status of service report and problem task updates.
• Document all actions in accordance with standard company policies and procedures
• Participate in Tech/INC/CH Bridges Actively. Engage teams promptly, whenever needed
• Deliver support during Releases and Applications Tests
• Respect and apply the Sabre ITIL processes
• Assure Operational Compliancy
• Leads incident analysis and is responsible for driving incidents to resolution
• Commit availability as per 24x7 shift schedules and actively perform the work assigned, supporting high uptime requirements

Experience:

• 1 to 2 years of application production support: L1/L2
• Excellent written and verbal communication skills
• Good time-management skills
   

Nice to have skills: 

• Hands-on experience with apps hosted on cloud: AWS/GCP
• Fair knowledge of Operating System, Windows, Linux & Vmware
• Fair knowledge of Server hardware & virtualization
• Exposure to monitoring tools such as AppD, Viz, Kibana
  Education: B.E/B.Tech/M.E/M.Tech/B.Sc/M.Sc

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.