IT Operations Analyst

Position Overview:

The IT Operations Team is a part of Wolters Kluwer Global Business Services (GBS). GBS is designed to provide services to the business units in the areas of technology, sourcing, procurement, legal, finance, and accounting which includes our North American-Accounting Center. These global centers promote team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies. There is a constant endeavor to benchmark against best-in-class industry standards to improve the quality of deliverables, increase cost savings, enhance productivity and reduce time to market for products and applications.

We are looking for IT Operations Analyst with the following technical skills

• Knowledge and experience on IAAS/PAAS on Windows Azure Cloud Platform
• Knowledge and experience on Azure ILB/AppGateways/Traffic Managers
• Knowledge of installation/migration/upgradation of Windows 2012/2016/2019 servers
• Troubleshooting issues with Windows 2012/2016/2019 servers.
• Experience on supporting application like Web apps, Websites and application hosted on IIS.
• Hands on Experience on IIS administration.
• Knowledge of application deployment tools and deployment processes.
• Incident and change management process knowledge – ITIL is preferred
• Good Understanding about Networking tools and Network related troubleshooting
• Good understanding on storage and backup administration
• Good Understanding and troubleshooting skills on Active Directory/GPO/DHCP/DNS
• ITIL experience and experience on Release and Build deployment experience
• Understanding of various monitoring tool(Eg:Datadog, Grafana, Prometheus, Pagerduty)
• Understanding of ticketing tools like Service Now and Jira
• Hands on Experience on Microsoft Azure
• Experience on Application Operations and Azure Devops skills are preferred.
• Good to have Azure Kubernetes Services, Terraform.

Primary Skills:
Azure infrasture
Web apps, Websites and application hosted on IIS
Azure Devops

Secondary Skills: 
Azure Kubernetes Services
Terraform/Powershell/any language

Essential Duties and responsibilities:

IT Operations

Uses appropriate tools to deploy and troubleshoot applications and deployments.

Follow all the processes defined by the Business to ensure the expected outcomes

Application installation, management, upgrade and maintenance.

Effective use of IT infrastructure components and monitors their performance Monitor applications and troubleshoot to ensure 100 % system availability.

Provide Feedback to dev and QA teams to follow the best application deployment and ITIL processes.

Maintain technical documentations

Relationships and engagement:

Implements Team engagement/ good communications with Team and relevant stakeholders, for example handling of incidents; problems and issues; managing resolutions; change management corrective actions and lessons learned collection and dissemination of relevant information. Uses feedback from customers and stake holders for effective work relationship.

Job Qualifications & Experience

Education:

Preferred: Bachelor's degree in Computer Science,or a related field

Preferred Domain Expertise Certificates depending on role:

Azure Certified

Windows Certified

Experience

More than 05 years IT Experience

More than 05 years’ experience within an IT Operations Role

More than 02 years’ experience working with Cloud Computing

Other Knowledge, Skills, Abilities or Certifications:

Experience in migrating services to Public Cloud (Azure)

Soft Skills Required

Excellent analytical and problem-solving abilities

Excellent communication and presentation skills

Strong client-service orientation

Sound business acumen and strategic skills

Excellent oral, written and interpersonal communication skills; including strong presentation skills.

Strong client-service orientation

A positive attitude and the ability to thrive in a collaborative environment.

Outstanding organizational skills

Ability to collaborate effectively at all levels and functions

Seniority:

Individual Contributor