Bayt.com
https://bayt.page.link/UgxqBkQDHP2cymVe7
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Job Description

  • Bachelor’s degree in IT, Computer Science, or related field (MBA or equivalent preferred).
  • 15-20 years of relevant experience, with at least 5 years in a leadership role managing service desk or help desk operations.
  • Strong technical foundation in endpoint technologies, including VDI solutions, Microsoft O365, Teams, and Intune.
  • Hands-on experience with ITIL framework and other relevant service management frameworks.
  • Demonstrated ability to manage large-scale operations with complex, distributed teams.
  • Strong knowledge of cloud platforms such as Microsoft Azure and other SaaS solutions.
  • Expertise in ticketing systems, endpoint management tools, and automation technologies.
  • Proven analytical and problem-solving skills, with the ability to identify operational challenges and implement effective solutions.
  • Strong leadership and interpersonal skills, with a demonstrated ability to engage with cross-functional teams and stakeholders.


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