IT Head

Position: IT Head 
Location: Surat, Gujarat

Industry: Retail Jewellery

Annual Turnover: ₹5000 Crores+

Salary Range: ₹15-20 LPA

IT Team is already there


Role Overview:



We are looking for a seasoned IT Headto lead end-to-end IT operations for a prestigious retail jewellery organization headquartered in Surat, Gujarat. This role involves managing hardware infrastructure, user access protocols, network security, and technical support across multiple branches.

Key Responsibilities

1. IT Infrastructure & Network Management

• Oversee the health, performance, and security of all systems and hardware.
  

  
  

• Manage LAN/WAN networks, routers, switches, and internet uptime across branches.
  

  
  

• Ensure robust disaster recovery and data integrity processes.
  

  
  

2. Access Control & Role Assignments

• Define and manage user roles, access permissions, and secure login protocols.
  

  
  

• Implement onboarding/offboarding processes from an IT standpoint.
  

  
  

3. Multi-Branch IT Operations

• Ensure consistent infrastructure across retail outlets and support locations.
  

  
  

• Lead resolution of critical issues in coordination with internal IT teams.
  

  
  

4. Technical Support Oversight

• Supervise IT team performance, ticketing, and troubleshooting protocols.
  

  
  

• Set SLAs and escalation workflows for hardware or system issues.
  

  
  

5. Vendor & Asset Management

• Coordinate procurement, AMC, and vendor relations for IT hardware.
  

  
  

• Maintain updated asset inventories and optimize IT resource utilization.
  

  
  

6. Security, Compliance & Backups

• Implement cybersecurity frameworks including firewalls, antivirus, and encryption.
  

  
  

• Monitor policy compliance, regulatory adherence, and backup systems.
  

  
  

Key Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field (Master’s preferred).
  

  
  

• 10+ years of experience in IT infrastructure, with 3+ years in a leadership role.
  

  
  

• Strong experience in managing distributed networks, multi-location setups, and internal IT teams.
  

  
  

• Prior exposure to IT operations in retail or customer-facing environments is a plus.
  

  
  

Desired Attributes

• Strong team leadership and coordination skills.
  

  
  

• Analytical mindset with solution-oriented thinking.
  

  
  

• Ability to balance operational needs with innovation.
  

  
  

• Up-to-date knowledge of security and compliance best practices.
  

  
  

What We Offer

• A leadership role in a dynamic and growing retail organization.
  

  
  

• Opportunity to shape and streamline IT infrastructure at scale.
  

  
  

• Competitive compensation aligned with experience and performance.
  

  
  

• A collaborative, innovation-driven work environment.