What if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.
IT Engineer- Data Protection
Position Summary:
We are looking for a skilled and experienced IT Engineer to join our global IT Infrastructure team. In this role, you will play a crucial part in managing and advancing enterprise-level data protection services. The ideal candidate will bring a strategic perspective, deep technical knowledge, and a dedication to operational excellence, ensuring our data protection infrastructure meets the highest standards of security, efficiency, and compliance.
Responsibilities:
Data Protection:
- Design, configure, and implement robust data protection solutions for diverse environments and data types.
- Lead technology integrations and migrations into existing data protection infrastructure.
- Oversee daily backup and recovery processes, ensuring all jobs are completed successfully.
- Regularly perform data restores to verify the integrity of backups.
- Implement backup strategies across on-premises, cloud, and hybrid environments.
- Monitor backup systems for errors, performance bottlenecks, and storage usage.
- Troubleshoot and resolve backup errors or failures in a timely manner.
- Provide root-cause analysis and implement long-term fixes for recurring issues.
- Optimize backup performance by fine-tuning windows, compression, deduplication, and network usage.
- Employ storage-efficient techniques to maximize backup capacity.
- Ensure compliance with organizational and regulatory data retention policies.
- Generate and share backup status, performance, and capacity reports with stakeholders.
- Guarantee that all critical data is protected in accordance with SLAs.
- Develop and maintain disaster recovery (DR) strategies, including offsite cloud replication.
- Perform regular DR testing and manage recovery point objectives (RPO) and recovery time objectives (RTO).
- Automate backup processes and monitoring tasks through scripts and orchestration tools.
- Integrate with automation platforms like PowerShell, Python, or similar scripting languages.
- Monitor and plan for future storage needs to ensure scalability.
- Assist in procuring and deploying additional backup infrastructure as required.
- Drive automation initiatives to improve the efficiency and reliability of enterprise data protection.
Service-Level Troubleshooting:
- Provide expert troubleshooting and resolution for complex technical issues, especially in high-stakes environments.
- Participate in a 24/7 on-call rotation to ensure service continuity and quick incident resolution, working with vendors as needed.
Compliance & Change Management:
- Ensure all infrastructure operations adhere to relevant industry standards (SOX, HIPAA, FDA) and internal regulations.
- Implement and enforce change management processes to maintain system integrity and security.
Collaboration & Mentorship:
- Collaborate with cross-functional teams to drive successful project completion.
- Mentor junior engineers and foster a culture of knowledge sharing and continuous improvement.
Documentation & Knowledge Sharing:
- Maintain comprehensive documentation for all managed services.
- Develop knowledge-sharing strategies to empower the team and enhance service delivery.
Requirements:
- Extensive experience managing enterprise IT data protection infrastructure, primarily Rubrik CDM, NASCD, BMR products, and other data protection technologies. NetBackup, Avamar and Cloud platform knowledge (AWS or Azure) is a plus.
- Strong expertise in disaster recovery and business continuity planning, with experience in executing DR plans for infrastructure resilience.
- Understanding of IT concepts and networking, security protocols, server virtualization, system administration, DNS, DHCP, IP addressing, LAN/WAN, SDWAN, network routing, load balancing, and firewall management.
- Advanced proficiency in scripting and automation with tools like PowerShell, Shell, and Python.
- Experience managing vendor relationships, negotiating contracts, and ensuring SLAs are met.
- Expertise in creating detailed technical documentation and reports, with the ability to explain complex technical concepts to non-technical audiences.
- Familiarity with Agile methodologies, DevOps practices, and continuous integration environments.
- Proven experience working in highly regulated environments, with a deep understanding of compliance standards like SOX, HIPAA, and FDA.
- Strong leadership skills with a demonstrated ability to manage complex projects, take initiative, and drive innovation.
- Experience managing data center environments, including hardware installation, cabling, power, cooling systems, and maintenance for optimal performance and uptime.
- Excellent communication skills, both written and oral, with the ability to collaborate with global teams and present technical concepts effectively.
- Proficiency in deploying and managing infrastructure monitoring tools such as Grafana to ensure system health and performance.
- Experience using IT service management tools like ServiceNow in ITIL-aligned organizations.
- Knowledge of cybersecurity best practices, including risk assessments and compliance with security standards.
- Willingness to participate in a 24/7 on-call rotation as part of a follow-the-sun support model for global incident response.
Preferred Qualifications:
- 3-6 years of experience in data protection, with a bachelor’s degree.
- Ability to align IT strategies with business goals and communicate the impact of technical decisions to non-technical stakeholders.
- Proven track record of working effectively in global teams and adapting to different corporate environments.
- Proficiency with Microsoft Office 365 tools for documentation, reporting, and presentations.
Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.
