Azelis is a leading global innovation service provider in the specialty chemical and food ingredients industry present in over 60 countries across the globe. Our knowledgeable teams of industry, market and technical experts are each dedicated to a specific market within Life Sciences and Industrial Chemicals. We offer a lateral value chain of complementary products to more than 63,000 customers, supported by ~2,200 principal relationships, generating a revenue of €4.15 billion (2023).
Across our extensive network of more than 70 application laboratories, our award-winning staff help develop formulations and provide technical guidance throughout the customers’ product development process. We combine a global market reach with a local footprint to offer a reliable, integrated and unique digital service to local customers and attractive business opportunities to principals. EcoVadis Platinum rated, Azelis is a leader in sustainability. We believe in building and nurturing solid, honest and transparent relationships with our people and partners. Azelis Group NV is listed on Euronext Brussels under AZE.
Impact through ideas. Innovation through formulation.
We currently employ around 4,200 talented individuals in more than 60 countries and 70 labs across Europe, Asia Pacific and Americas.
That’s 4,200 professionals. 4,200 problem solvers. 4,200 go-getters.
People are our key assets — that’s what we believe in. We embrace change as an invaluable opportunity to grow, learn and become ever better at what we do. And with a team that’s united in passion, vision, and values, we believe that we are able to work together to achieve everything we set our minds to. The Life Sciences and Chemicals industry is ripe for disruption, and we are looking for like-minded enthusiastic, and innovative people who are thirsty for a challenge to join us in making a difference.
Opportunity
Provide IT coordination, assistance, and support, within the India region, whilst providing an effective and cost-efficient IT services to the user communities, in-line with Group IT Services & Applications Portfolio, Standards and Policies. This individual may also take a role in the Corporate Competency Center(s) within the region (workload allowing) and to contribute to Corporate level programmes and/or projects (workload allowing).
Reporting Line & Location
The India IT Coordinator will report to the APAC Business Information Manager. The role will be based in Mumbai, India.
Main Accountabilities
- Provide an effective and cost efficient, business oriented and user focused IT support services for the India region, in-line with Group IT Services & Applications Portfolio, Standards and Policies;
- Identify, define and propose opportunities for value creation through the use of IT Services & Applications and associated tools for the India region;
- Streamline and optimise the India region’s service providers to better achieve cost effectiveness, process efficiencies, and to drive optimal user experience with IT;
- Contribute to the formulation of the Azelis IT Strategy at an APAC level, assisting the APAC Business Information Manager;
- (Where applicable) support the locally implemented Corporate Competency Center(s) within the region and/or share resources with one or more Corporate Competency Center(s).
Responsibilities / Tasks
- Ensure the availability of a front-office for IT coordination activities during the agreed business hours
- Ensure operational execution of onsite support services in accordance with the published Service Level Agreements (SLAs)
- Supports the APAC IT organisation in major IT projects, including, but not limited to system updates/upgrades, office moves, server migrations, infrastructure improvements, etc.
- Supports the APAC IT organisation in value-added business projects
- Actively supports the APAC IT organisation in:
Front-office activities (call, chat, etc.) including analysis, resolution and clear communication to end-users
Deliver technical support for all endpoint equipment and on-premise services (e.g. deployment of new desktops/laptops, troubleshoot network connectivity issues, etc.)
Investigate and analyse correlation between individual issues in order to assure correct urgency, impact and associated coordination is established
Troubleshoot complex issues prior to handover to 3rd line support
Proactively develop and promote end-user documentation or self-service options towards endusers
Supports the APAC IT organisation in developing and implementing best practice for the Asia Pacific region
- Provide IT support (mobile) Azelis users traveling within the India region and its sites
- Ensure coverage and support services continuity across sites within the India region
- Continuous optimisation of the 3rd party service provider landscape for better cost control and to provide process efficiencies for an optimal user experience with IT
- Execute on the infrastructure and information security setup for Azelis entities in collaboration with the PMI project team/s 3
- Timely and complete initiation and follow-up of projects for the India region, in collaboration and coordination with the relevant Corporate Competency Centers - Collaborates and coordinates with IT service providers in the India region to deliver on any engaged services
- Execute on any other tasks assigned that is relevant to the role and responsibilities of the employee.
Skills & Competencies
- Advanced level of English, speaking and writing capabilities
- Broad and in-depth knowledge about common IT platforms and solutions, focused on end-user experience (End-user configurations & office productivity solutions, network services, domain controllers, email systems, file storage solutions, printing solutions, etc.)
- IT Support Services process models, workflows and tools (helpdesk, ticketing, remote user assistance, etc.)
- The ability to manage relationships with all 3 rd party service providers in the region
- The ability to advise on economical aspects and the design of IT solutions
- The ability to facilitate the implementation of changes in the IT environment
- Well-developed interpersonal and communication skills
- Able to work independently, setting of priorities and efficiently meeting explicit and implicit deadlines
- Good problem analysis and problem-solving skills
- Detail-oriented and thorough team player with strong work ethics
- User service orientated, self-motivated and result-oriented
- Ability to interact and communicate effectively with all levels of staff and management
- Dependable and flexible; adaptable to fast changing circumstances
- (Good to have) experience and skills in information security
- (Good to have) experience and skills in understanding how infrastructure and information security connects with each other.
The requirements of the job will develop and change according to the needs of the business and the employee will be expected to adapt to these changes. This list is non-exhaustive and the employee will be expected to carry out any tasks and duties for which he/she is trained for and/or has been assigned to.