IT Business Systems Analyst - Automation & AI

What if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

About the team and the role:

We are seeking a Business Systems Analyst to support our GIS Data, AI and Automation programs and. You will partner closely with business stakeholders across the company in the identification, definition and progression of a broad project portfolio.  Get inside the heads of our users to shape extraordinary outcomes that are easy to use, to the point, and wow our customers. Bring your creative ideas and help us develop groundbreaking and engaging conversations.

What you will accomplish:

• Business needs analysis: Conduct thorough analysis of existing business processes to understand pain points, identify areas for improvement, and define clear business requirements.
• Portfolio Management: Manage project intake, initial requirements, project status and progression through SDLC
• Requirement gathering: Facilitate meetings and workshops with stakeholders to gather detailed functional requirements for new or updated systems.
• System design: Develop system specifications, including user interface design, data flow diagrams, and process workflows to meet business needs.
• Project management: Manage smaller projects or components of larger projects, including timelines, budgets, and resource allocation.
• Communication and collaboration: Act as a liaison between IT teams and business users, clearly communicating technical concepts to non-technical stakeholders.
• Testing and quality assurance: Participate in system testing to ensure quality and functionality, identifying and resolving defects.
• Implementation and training: Support system deployment and provide end-user training on new functionalities.
• Data analysis: Analyze data to identify trends and patterns, informing system improvements and decision-making.
• Performance monitoring: Monitor system performance post-implementation to identify potential issues and optimize system usage.

Required skills for a business systems analyst:

• Analytical skills: Strong ability to analyze complex business processes and identify areas for improvement.
• Technical knowledge: Understanding of software development methodologies, database concepts, and relevant IT systems.
• Communication skills: Excellent written and verbal communication to effectively interact with stakeholders at all levels.
• Problem-solving skills: Ability to identify problems, analyze root causes, and propose effective solutions.
• Project management skills: Basic project management skills to manage project timelines and deliverables.
• Business acumen: Understanding of business operations, key performance indicators, and business drivers. Identify and document customer friction points and underutilized opportunities in voice- and/or chat-enabled self-service channels and work with partners to incorporate new features to support corporate initiatives
• Assess the use of Generative AI tools within other scalable use cases – such as the creation of content and documentation, or knowledge management

What you will bring:

• Educational background: BS in Computer Science, Engineering, or a related field. Master’s degree is a plus.
• Experience: Minimum of 4-6 years of experience in automation engineering or solution design, with specific expertise in UI Path and AI applications.

Technical skills:

• BS/BA in Computer Science or related field plus 5 years work experience OR MS with 4 years of relevant experience
• Understanding of Automation tools (UIPath, MS Power Apps)
• Proficiency in AI/GenAI technologies and frameworks.
• Experience with machine learning models and MLOps practices.
• Familiarity with Large Language Models and their applications in solution design.
• Programming skills in Python, R, or Java.
• Soft skills: Excellent problem-solving abilities, strong analytical thinking, and effective communication skills.
• Team player: Ability to work collaboratively in a cross-functional team environment and manage multiple projects simultaneously.
• Adaptability: Willingness to learn new technologies and adapt to changing project requirements.

Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.