IT Business Partner

Working at Freudenberg: We will wow your world!

Business-IT Coordination:

• Act as the primary liaison between the business and IT departments.
• Ensure effective communication of demand requirements and oversee their timely fulfillment.
• Collaborate with business units to understand their needs and translate them into IT solutions.

Stakeholder Communication:

• Serve as the key point of contact for communication with regional stakeholders regarding IT KPIs, ongoing projects, and incident management.
• Regularly update stakeholders on the status of IT initiatives and address any concerns promptly.

Escalation Management:

• Manage and resolve escalations related to IT services, ensuring swift action to minimize impact on business operations.
• Coordinate with relevant teams to address and resolve issues in a timely manner.

Global Team Coordination:

• Work closely with the global IT team to align project requirements and the responsibilities of the Business Partner role.
• Ensure global IT initiatives are effectively implemented within the region.

Project Management:

• Lead key IT projects, including requirement gathering, stakeholder identification, project assignment, and delivery oversight.
• Ensure projects are delivered on time, within scope, and within budget.
• Provide regular project updates to stakeholders and manage escalations as needed.

IT KPI Management:

• Conduct quarterly discussions on IT KPIs within the region.
• Analyze performance metrics and identify areas for improvement.

IT Service Agreement Management:

• Oversee the management of IT service agreements, ensuring they align with business needs and are adhered to by all parties.
• Negotiate and renew service agreements as required, maintaining a strong relationship with service providers.

Bachelor’s or master’s degree in computer science, Business Administration, or other related field or equivalent with 10 to 15 years of IT and business/industry work experience.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.