IT Analyst

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
Who you are:

• Good technical troubleshooting skills.
• Good oral and written communication skills. Good Analytical skills.
• Strong understanding of application: OS;LAN & Lotus Notes.
• Ability to coordinate and collaborate among different functions within IT. Ability to Handle Escalations.”
• Excellent communication and coordination skills. Diagnosing and resolving escalated technical issue. Must have team handling ability to L1 and L2engineers. Basic understanding of network, voice and server functions in IT infrastructure.
• Should be able to handle internal and external stakeholders. Should be able to communicate with clients and IBM cross towers.
• Attend and resolve IT incidents ( Severity 1,2,3) as per SLA.As an L2 support role, diagnosing and resolving escalated technical issues primarily on desktops/laptops and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
• Guide desktop team engineers on technical issues and provide feedback regularly.
• Strong knowledge on OS ( windows 7, linux). Performing miscellaneous job-related duties and tasks as assigned by the IT manager.
• Need to interact with business whenever required so need to possess excellent communication skills and ensuring that a high level of customer service and support is provided to all internal and external customers. Understanding of network, voice and server functions in IT infrastructure.
• Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures. Exposure to SAP, Oracle and Citrix environment and strong knowledge in DHCP, DNS, AD and VMWARE will be an added advantage.>

What you’ll do:

• Attend and resolve IT incidents ( Severity 1,2,3) as per SLA.As an L2 support role, diagnosing and resolving escalated technical issues primarily on desktops/laptops and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
• Guide desktop team engineers on technical issues and provide feedback regularly.
• Strong knowledge on OS ( windows 7, linux). Performing miscellaneous job-related duties and tasks as assigned by the IT manager.
• Need to interact with business whenever required so need to possess excellent communication skills and ensuring that a high level of customer service and support is provided to all internal and external customers. Understanding of network, voice and server functions in IT infrastructure.
• Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures. Exposure to SAP, Oracle and Citrix environment and strong knowledge in DHCP, DNS, AD and VMWARE will be an added advantage. Has to manage and lead Cemex Bangalore site at IT front and take a lead in fixing all the issues.

How we’ll help you grow:

• 1.You will have growth oriented career in IBM
• 2.Growth path is good

Required Technical and Professional Expertise

• Good communication skills.
• Knowledge of IT infrastructure.
• Should have experience of team handling and leading.
• Can communicate with internal and external stakeholders.

Preferred Technical and Professional Expertise

• Should have at least 5 years experience in managing / handling IT infrastructure.