Job Description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.
In this role, you will be:
- Provide full scope of the day-to-day Production Support service for Online and offline jobs, including live Incidents, incident recovery as well as post-resolution Problem management activities.
- Participate in crisis calls with periodic updates to business and stakeholders.
- Bring effective collaboration among various IT teams for quick investigation/incident resolution.
- Identify & implement automation opportunities of the production support processes, create dashboards, improve the alerting and monitoring mechanism for early detection of incidents.
- Work on root cause analysis , Incident recovery , investigations and functional query resolutions.
- Work closely with the Engineering / product teams to bring technical improvements, performance tuning, cost saving, process efficiencies, demanding SLAs, fix repeated incidents in production.
- Participate in various change deployments, Disaster recovery, and related post implementation verifications, including pre-activity engagement.
- Contribute productively to the team's objectives, application support availability and activities to achieve shared goals.
- Provide technical guidance to junior staff and upskill the team to effectively handle and reduce response time.
