Job Description
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
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PURPOSE OF THE JOB
In the frame of Demand Management Program launched in Service Organization ISC (Industrial Services Center) Demand Management Engineer is in charge to support the Demand Management Deployment.
To endorse the role of Demand Management Champion for the Industrial Services Center located in Bangalore.
ORGANISATION
Organisation structure (job belongs to...)
APAC/Services/ Services Engineering Center (SEC)
Reports directly to:
Services India organization – ISC - Industrial Services Center - Domain Manager
Other reporting to:
“Dotted line reporting” : Services Operations Product Line
Direct reports:
NA
Network & Links Position title of connected positions / functional report
. Internal : SER Ops PL & ISR team & Projects & tenders from every region’s WW . External : Suppliers
MAIN RESPONSABILITIES
Team and Activity Management
To support the follow up of the progress indicators with the various Pilot Countries and its extention to various Regional Deployment.
To identify and alert on possible delays in the program deployment toward the defined roadmap
To support problem solving in case of Deployment roadblock in tools, processes or change management in the targeted countries.
To follow up the DM Dashboard evolution of the various countries and support the identification and follow up of improvement actions.
Capture feedback from the countries to improve the Demand Management process, tools or deployment techniques
To support in DM Trainings
Operations
To ensure progress reporting is updated
To participate to coordination meeting with the various countries at local and central level ensuring the action tracker is updated.
To update internal procedures and support change requests when REX or Roadblok is identifued
To ensure that the DM reference documents are updated and correctly stored and distributed to guarantee a coherent communication with the Countries
Customer relation
- Ensure stakeholder management with the other involved departments : Supply Chain, Industrial, Procurement, Quality, Project Management, Engineering etc.
- Ensure good relationship with the countries DM Champions and a supportive attitude.
Process & tools implementation
- Apply process and tools as defined by the DM program
- Identify improvement on processes and tools to better integrate the end to end
- Develop / adapt processes & tools to increase process maturity increase.
KPI’s :
- Timely update of DM Deployment Dashboard and DM documents
MAIN REQUIRED COMPETENCES
Educational Requirements
