IS Business Systems Analyst

ABOUT AMGEN

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

ABOUT THE ROLE

Role Description:

This position will play a key role in optimizing the organization’s technical environment by driving customer engagement, refining business processes, and supporting strategic decision-making. This role will focus on analyzing and prioritizing rationalization targets, calculating total cost of ownership (TCO), and leveraging data insights to guide senior management. Working closely with the data management team and reporting to the Senior IS Manager, the specialist will contribute to building a sustainable service model for technology rationalization.

Roles & Responsibilities:

• Identify and prioritize rationalization opportunities across the technical environment.
• Analyze and calculate Total Cost of Ownership (TCO) to support strategic decision-making.
• Develop and implement business process improvements to enhance efficiency and effectiveness.
• Work closely with the data management team to ensure accurate identification and reporting of rationalization targets.
• Translate complex data into actionable insights and compelling narratives for senior leadership.
• Maintain and enhance dashboards to track rationalization progress and key performance indicators (KPIs).
• Collaborate with internal teams and stakeholders to ensure alignment on rationalization goals.
• Support customer outreach efforts to drive engagement and adoption of technology rationalization initiatives.
• Prepare reports and presentations for senior management, outlining progress, impact, and recommendations.
• Work alongside the Senior IS Manager and team members to establish a sustainable technology rationalization framework.
• Contribute to the development of best practices and standard operating procedures for technology rationalization.

Functional Skills:

Must-Have Skills:

• Proficiency in data analysis and visualization tools (e.g., Power BI, Tableau, Excel, etc.).
• Ability to interpret complex datasets and translate them into actionable insights.
• Experience in stakeholder engagement and cross-functional collaboration.

Good-to-Have Skills:

• Understanding of IT asset management, cost optimization, total cost of ownership, and technology lifecycle management.
• Experience with cost-benefit analysis for IT rationalization projects.
• Experience with ServiceNow, especially CMDB, Common Service Data Model (CSDM) and IT Service Management.
• Experience working in SAFe and/or Agile Teams.
• Experience with process development/engineering.

Professional Certifications:

• SAFe for Teams certification (preferred)

Soft Skills:

• Excellent analytical and troubleshooting skills
• Strong verbal and written communication skills
• Able to work under minimal supervision
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation.
• Ability to manage multiple priorities successfully.
• Team-oriented, with a focus on achieving team goals

Basic Qualifications:

• Master’s degree and 1 to 3 years of Information Security or IT  OR
• Bachelor’s degree and 3 to 5 years of Information Security or IT OR
• Diploma and 7 to 9 years of Information Security or IT experience

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.