Investigator Payments Assistant

JOB OVERVIEW

Job Profile Summary

The Site Solutions Coordinator will complete  clinical research training and payment associated tasks to perform job duties.Expected to gain experience with standard IQVIA tools, metrics and reports. Work under an assigned mentor and develop an understanding of how sites operate and association with payment tasks in order to build strong relationships assigned Project teams. Work collaboratively with other functional groups such as Project Management, clinical monitoring, Regulatory Start-Up (RSU) and Finance for assigned tasks. Under close supervision, perform Site/Study related tasks assignments.  In addition, the Site Solutions Coordinator will also be responsible for various project support and administrative tasks throughout the lifecycle of a study operated within IQVIA Clinical Trial Payments.

Responsibilities

Essential Functions

• Work in payment environment to ensure accurate and timely payments are being made to sites in assigned projects.
• Understanding the contracts & enabling excellent output quality for the processing teams.
• Ensure effective and efficient coordination between the operations team (PM/RSU/Clinical/IPA) for visit/passthrough batch query resolutions.
• Reconcile the project level payment information at set frequency.
• Ability to work in a deadline orientated environment and manage SLA’s (TAT, Productivity, Quality) effectively.
• Respond to ad-hoc requests for data/information/analysis.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

Typically requires a minimum of 0 - 2 years of experience

Knowledge

Requires basic job knowledge of systems and procedures obtained through prior work experience or education

Education

Graduate / Post Graduate

Life Science, Commerce

Additional Work Experience

Work Experience Details (required unless specified)

• Previous experience would be an advantage however full training will be provided

Skills and Abilities

• Demonstrated knowledge with Microsoft programs (Word, Excel) required
• Strong attention to details and accuracy required
• Ability to multi-task required
• Good communication skills, written and verbal, required
• Ability to exercise judgment within procedures and practices to determine appropriate action.
• Ability to prioritize and coordinate multiple work requirements to meet deadlines.
• Ability to establish and maintain effective working relationships with co-workers, managers and clients.
• Ability to communicate with the ‘Clients’ & ‘Project Managers’ with accurate perception of speech.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com