Job Description
Amazon is looking for an Investigation Associate that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Associate will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Associate will be responsible for a wide range of duties related to identity verification.Key job responsibilities- Conduct investigations- Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends- Consistently achieve weekly targets and quality standards for investigations- Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations- Knowledge to systematically escalate problems or variance in the information- Experience to follow through on the resolutions to ensure they are delivered- Participate in ad-hoc projects and assignments as necessaryA day in the life- Meet productivity, quality and other hygiene metrics/ goals- Identify opportunities to Invent and Simplify processes, and deliver quicker with higher standards of accuracy- Share inputs for SOP improvements, document new methods of abuse/frauds, and partner with stakeholder teams to drive gaps to closure6 months to 1 year of experience -Speak, write, and read fluently ( English ) -Experience with Microsoft Office products and applications -Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays6 months to 1 year of experience -Speak, write, and read fluently ( English ) -Experience with Microsoft Office products and applications -Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
