Intraday Supervisor- Real Time Management

Job Title:Intraday Supervisor- Real Time ManagementJob DescriptionConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role and Key Responsibilities:Manage a team of Real Time Analysts.Trigger alignment of schedules across partner / in-house sites with staffing requirements and operational metrics as and when required on intraday basisCommunicate with WFM Scheduling Manager on any items that can be incorporated in the near-term action plan and schedule improvementIdentify and analyze issue, complete post-mortem report and provide feedbackCommunicate with Partner/Client POCs to address variancesFirst level of Escalation for Intraday issues.Key Skills & Knowledge:Experience in managing large scale complex operations in Real TimeExperience in managing multi-site and multivendor environmentStrong Communicator and decision makerStrong business acumenShould be a go-getter and a collaboratorAnalytical and Problem-solving ability.Ability to simplify complex operations into repeatable processes.Hands-on experience in Telephony and WFM tools. (CMS Avaya/Genesys/Cisco/Aspect/Verint/IEX)High attention to detail and sense of professionalism and ability to develop relationshipsQualification: GraduateDisclaimer:-'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.Location:IND Noida - Logix Cyber Park, C 28 & 29, Tower-CLanguage Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents