Intern

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys’s award-winning Customer Journey Management Platform enables organizations to deliver frictionless, connected, and personalized experiences by measuring, monitoring, and orchestrating exceptional customer journeys. The Journey Management (JM) platform enables customer-centric enterprises to optimize CX and improve business outcomes. 

The Journey Management (JM) literally joins the dots. Whether it’s piecing together the chain of actions that lead to a customer support call or letting a company see the triggers for customer decisions, JM collects and analyzes the data to find the answers. 

Whether it’s small companies or Fortune 500 blue chips, each benefits from the unique insights JM gives them into their data and the journeys of their customers. 

What will you be doing? 

• You will be working with colleagues on 3 continents who share a passion for building the best software, the best team, and the best customer experience. 
• Come work with data at true scale. You will have the opportunity to solve the kind of problems that only occur with billions of data points and cutting-edge technology. You will join a team with a start-up feel and the scale of an industry leader to help build and deliver our hugely ambitious growth plans. 
• The back-end engineering team is key to the success of the product. They are responsible for collecting and shaping billions of unique data points to allow users to access it and analyze it. 
• We are looking for a highly motivated, experienced Java engineer to work on some of our most challenging and exciting opportunities as we scale up our growing team. 

What do you need to be successful? 

• Degree in Computer Science or Computer Engineering, or equivalent experience. 
• Good understanding of Linux. 
• Understanding of microservice design and implementation, including API design and implementation. 
• Attention to detail. Tendency to double-check what you are doing 
• Readiness to learn new technologies 
• Proficient English communication skills, verbal and written. 

   
Additionally, knowledge in the following is welcomed: 

• Stream processing (Spark, Flink, or similar) 
• AWS Data Engineering Services (Glue, EMR, etc.)
• Development experience in Java/Python.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.