Job Description
IntelliMatch Application Support - 24/7 Rotational Shifts
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun
About the team:
This is for FIS IntelliMatch IT Operations team. This team provide application technical support to our IntelliMatch managed services platform. Works on multiple applications upgrades. Involves in coordination with multiple internal teams.
What you will be doing:
- Day-to-day operations support of FIS’s IntelliMatch applications environment. Expertise in application enhancement requests like setup of import formats, match rules
- Expertise in new reconciliation service onboarding activities and good hands on experience on application upgrades . Resolve tickets and service requests, work on scheduled tasks such as change requests and DR tests, contribute in project tasks
- Follow-up to ensure the client’s request is serviced in an appropriate and timely manner. Work with other technical teams within FIS e.g. vendors, data center operations, Network, etc. for resolution of issues
- Establish and use tools to manage and address environment issues in a pro-active and timely manner. Following the prescribed guidelines and procedures, move code to Production/UAT/QA and Production environments as instructed by Development-QA Group
- Assist in Severity Incident calls by assisting Enterprise Incident Management (EIM) process and responsible for delivering RCA.
What you bring:
- At least 5 to 10 years of experience in IntelliMatch application support.
- Hands on experience in Production Support ,Hands on experience in Microsoft Azure.
- Proven expertise in managing, troubleshooting and supporting windows-based application on the public cloud.
- Competency in supporting and troubleshooting end to end production environment by collaborating with datacenter operations, system/network/database support teams
- Knowledge and understanding of financial operational and business processes.
- Willing to work in 24/7 Rotational Shifts
Added bonus if you have:
- Good in Information Technology Infrastructure Library (ITIL)
Experience in IT Operations role supporting clients on financial applications - Knowledge of FIS’ products and services
- Knowledge of financial services industry
What we offer you:
- An exciting opportunity be a part of World’s Leading FinTech Product MNC
- To be a part of vibrant team and to build up a career on Remote Infrastructure Management space.
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities – FIS is your final career step!
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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