Job Description
Everbridge, a rapidly expanding global leader in critical communications and enterprise safety solutions, is offering an outstanding opportunity for an
Intelligence Analyst to join our dynamic team in Bengaluru . This remote/home-based position can be located anywhere in India .
As an Intelligence Analyst, you will become a valued member of our esteemed International Monitoring Center, which is dedicated to providing essential information to our diverse client base around the clock. Your primary focus will be on reporting risk events in real-time, conducting thorough analyses of potential threats, risks, and impacts, and delivering precise and timely reports to our clients. In addition, you will actively participate in various operational support activities, such as direct customer communication and involvement in special projects.
What you'll do:
- Monitor a broad range of open source real-time risk events
- Analyze potential threats and risks and disseminate error-free reports to customers
- Make time-sensitive decisions regarding risk event reporting
- Implement operational processes and procedures
- Demonstrate advanced analysis and research skills
- Display good judgement and discretion in reporting
- Manage customer inquiries and interactions in an effective and professional manner
- Escalate issues to the appropriate parties
- Understand company’s mission, how our work impacts customers, and model company’s core values
What you'll bring:
- Bachelor’s Degree in a related field
- Consistently follow current events and world affairs
- Strong analysis, research, and organizational skills
- Flexibility in scheduling, including nights, and some weekends and holidays
- Ability to effectively manage high volume of information, prioritize assignments, and maintain composure under pressure
- Strong writing skills; fluency in English is required
- Strong problem-solving skills
- Strong interpersonal skills and ability to work in a team setting
- Previous experience with social media and open source research
