We at Smart Infrastructure Division in Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. As the trusted partner for the development and extension of an efficient and reliable power infrastructure that industry and the portfolio they need.
JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE.
Key Responsibilities:
1. Customer Interaction & Tele calling:
- Conduct daily tele calling to customers to:
- Follow up on quotations, proposals, and pending inquiries.
- Provide updates on orders and delivery schedules.
- Identify new sales opportunities and gather customer feedback.
- Maintain a structured call log to track conversations, outcomes, and follow-up actions.
2. Sales Support & Order Management:
- Prepare and issue quotations, proposals, and pricing for low-voltage switchgear solutions in line with customer requirements and company standards.
- Process orders, ensuring accurate configuration and compliance with technical specifications and commercial terms.
3. Relationship Management:
- Act as the primary point of contact for customers, responding promptly to inquiries and resolving issues efficiently.
- Build and maintain strong relationships with existing and potential customers to enhance customer loyalty.
4. Technical Expertise:
- Assist customers in selecting appropriate low-voltage switchgear products and solutions based on their applications.
- Collaborate with the regional service team to address technical challenges and offer customized solutions.
5. Collaboration & Coordination:
- Work closely with the service sales, BA, BD, and logistics teams to ensure seamless execution of orders.
6. Market & Product Knowledge:
- Stay updated on industry trends, competitor activities, and advancements in low-voltage switchgear technology.
- Provide insights and feedback to the product development and marketing teams to improve offerings.
7. Reporting & Analysis:
- Maintain accurate records of telecalling, sales activities, and customer interactions.
- Prepare regular reports on sales performance, market trends, and customer feedback.
- Contribute to achieving the team’s sales targets and KPIs.
Key Qualifications:
Education: Diploma / bachelor’s degree in electrical / Electronic Engineering or a related field / MBA
Experience: 2-4 years of experience in sales, sales support, tele calling, or technical support for electrical products, preferably low-voltage switchgear.
Technical Skills:
- Strong understanding of low-voltage switchgear products and applications.
- Proficiency in CRM tools, SAP, and MS Office (Excel, Word, PowerPoint).
Soft Skills:
- Excellent communication, tele calling, and interpersonal skills.
- Language Proficiency: Strong communication skills with fluency in English
- Strong presentation and communication skills over phone and video calls are a must.
- Customer-focused mindset with a proactive approach to problem-solving.
- Analytical Prowess: Strong analytical skills with the ability to acquire expertise and gain insights
to challenge and support customers effectively.
WE’VE GOT QUITE A LOT TO OFFER, HOW ABOUT YOU?
We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow.
