Job Description
About the team –
This will be a part of Transfer Agency Team
What will you be doing
- Communicate with applicable business units to resolve routine situations, escalates as appropriate to leaders, and provides suggested responses. Flags and monitors accounts, as necessary.
- Apply working knowledge of internal policies and procedures to support peers with fundamental operating procedures. Develop subject matter expertise and suggest new methods for improving current procedures.
- Contribute to projects and performs administrative functions. Provides operational support and guidance within sphere of influence to peers, leaders, and projects in a variety of areas. Works across regions, teams, and business units
- Review referrals from potential matches on appropriate sanctions and PEP lists using applicable systems.
- Review transaction monitoring alerts to highlight accounts with suspicions of money laundering. Ensure compliance with all applicable regulations.
- Perform investigations using account holder information in conjunction with alternative sources to verify and validate information and to maintain a focus on a fair outcome for the customers.
- Review of transaction monitoring alerts to identify suspicious patterns of customer behaviour.
- Monitor and investigate account activity to identify potentially fraudulent behaviour in an efficient and timely manner.
- Review savings, loans and credit card applications to confirm affordability and/or detect any fraudulent activity.
- Review Customer accounts to assess account behaviour and identify suspicions activity.
- Review application, fraud prevention data and customers credit files to make lending decision.
- Ensure all relevant systems are updated accordingly with correct outcome.
- Correspond with customers to obtain information and/or supporting documentation.
What do you bring-
- Bachelor’s degree or equivalent work experience.
- Prior Transfer Agent experience or equivalent Investment Industry experience
- Experience should include increasing levels of responsibility, interaction with management and other departments as it relates to ongoing responsibilities.
- Fluent knowledge of English (spoken and written)
- Knowledge in MS Office tools and automation activities
- Ability to perform work under minimal supervision.
- Strong analytical and problem-solving skills.
What we offer you:
At FIS, you can grow your career as far as you want to take it. Here’s what else we offer:
- Opportunities to innovate in fintech
- Inclusive and diverse team atmosphere
- Professional and personal development
- Resources to contribute to your community
- A fantastic range of benefits designed to help support your lifestyle and well being
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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