Role Purpose:
Would be required to Provide full-service management of key client accounts through marketing research information, analysis and reports and identify new opportunities for developing business in Customized Research.
Primary responsibility would include supporting the team on premier FMCG clients in the west clients by ensuring that they help with the following - Proposal writing, Costing, Handling Client queries and ensuring that we win the business.
Other responsibilities would include updating the financial tracker and providing an outlook for the team.
Driving email Campaigns and help plan and implement mini events / road shows
Accountabilities:
Accountable for success of the team by ensuring revenue target as well as team development.
Client Management
· Provides Support to Commercial Team and support Some key clients on Ensuring Proposal are written and costed properly and reverted quickly to the clients.
· Handles complicated client queries or complaints
· Develops strategic understanding of industry trends, competition and opportunities of Nielsen
· Ensures the smooth collection of debt from clients
Project Management
· Designs and plans research projects following client briefing and needs
· Supervises all stages of project management and monitors performance by working with the Customer Success team which will ensure the day to-day work is done
· Provides advice on the execution of projects, informs clients on progress and gives specific instructions to other departments regarding the collection and electronic processing of information
Thought Leadership
· Introduce new solutions and thought leadership pieces to the team
· Strong understanding and appreciation of the various MR protocols such as concept testing, product testing, U&A, Segmentation, Profiling studies, BHT and so on.
Business Management
· Strong Leadership Competencies (360-degree assessment), proven successful business record, and demonstrated ability to effectively work with diverse teams
· Provide top management with thorough review of internal and client financials including budget and forecast
Role Expectations
Scope
1. Would be responsible for ensuring that the proposal, costing and queries from client are handled. Can support the Commercial team in revenue generation, client servicing and collections. Joint responsibility of the deliverables along with the customer success team
2. Would be supported by the customer success team – which will take on the responsibility of end to end completion & delivery of the project
Education and Experience
1. University degree in Marketing / Economics / Psychology / Sociology or related field a must. Preferred Postgraduate or MBA
2. 5+ years working experience in Market Research
3. Preferred : knowledge and exposure of the Mumbai + west India markets;
Knowledge and skills
4. Expertise in servicing customers and in-depth knowledge on CI methods, analysis and techniques
5. Strong analytical mind
6. Excellent Presentation skills
7. Strong Excel, Word, PPT skills
8. Good organisational skills, and strong abilities of working with different teams
9. Excellent verbal and written communication skills in English.
10. Competent Negotiator with good influencing skills
Our Benefits
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion