About this role
The Application Packaging, Automation & Monitoring is responsible for delivering application packaging, automation, and monitoring services back to support end user device infrastructure. Part of this chapter is focusing upon next-generation end-user monitoring using tools that measure and continually improve the digital employee experience which are becoming more important as enablers of modern digital workplaces. Digital employee experience (DEX) tools measure and continuously improve the performance of and employee sentiment toward company-provided technology. Near to real time processing of aggregated data from endpoints, applications, employee sentiment and organizational context surfaces actionable insights and drives self-healing automations, optimized support, and employee engagement. Insights and self-healing can enhance employee interactions with self-service portals and chatbots. They also help IT support, asset management, procurement, and other teams whose work depends on reliable information.
Description
This position is within the DWE (Digital Workplace Engineering -Monitoring & Metrics Engineering Department and is based in Gurgaon, India. The primary role involves developing automation using PowerShell and other development skills to drive data programs, including building bespoke reporting using out of the box functionality or through scripting. The primary tool that will be used is ControlUp, one of the leading end-user device monitoring tools. The position requires the individual to work cross-functionally among broader Digital Workplace teams and beyond.
The successful candidate will have experience in a wide range of end-user computing and not just monitoring tools. They will be part of the BlackRock Global Monitoring team and will be involved in regular maintenance, reporting configuration, health checks, implementation, integration, and management of endpoint infrastructure monitoring tools.
Responsibilities
The primary responsibilities of this role include developing self-healing scripts and automation using PowerShell. The candidate will also be responsible for producing outcome-based reports and working with vendors and internal technology teams on the implementation and customization of various reporting. In addition to these responsibilities, the successful candidate will be tasked with maintaining the system health and performing periodic version upgrades. They will coordinate with the vendor on bringing new features and functionalities to the table and will be expected to continuously introduce solutions to provide state-of-the-art monitoring services.
Required Skills
Required skills for this role include 4 to 6 years of relevant experience in managing end-point monitoring tools, exceptional ability with PowerShell scripting to develop self-healing / other type of automations / bespoke solution including producing data reports as per the business requirements along with strong troubleshooting skills.
Preferred working experience on tools like ControlUp / Nexthink etc.
Experience on virtual end point technology (VDI / VMware etc.) will be good to have.
Strong troubleshooting skills accompanying creating thinking to resolve complex and non-complex issues.
Must possess excellent customer service, follow up and organizational skills
Outstanding written and verbal communications skills complemented by proven expertise in relationship building and management.
Experience with manufacturer/vendor support (raising cases, escalating)
Programming/Scripting experience (PowerShell/C#/Python etc.)
Experience working programmatically with Active Directory & Azure AD.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.