Infrastructure Engineer III - Network Rapid Response Team

You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role.

As an Infrastructure Engineer III at JPMorgan Chase within the within Infrastructure Platforms team, you utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Apply your technical knowledge and problem-solving methodologies across multiple applications of moderate scope.
Job responsibilities

• Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale, and ensures end to end monitoring of applications
• Resolves most nuances and determines appropriate escalation path
• Executes conventional approaches to build or break down technical problems
• Drives the daily activities supporting the standard capacity process applications
• Serve as the primary point of contact to support incident, problem, change management, risk, vendor and client relationships, internal and external communications, service delivery, lifecycle management, and service evolution.
• Support administrative functions required to deliver infrastructure, including planning, tracking, ordering, reporting, and consumption.
• Execute daily duties of the function and define and drive MIS requirements to support and improve business processe
• Demonstrate strong leadership skills, emerging in management, such as team leadership.
• Is accountable for incident, problem, change management, risk, vendor and client relationships, internal and external communications, service delivery, lifecycle management, and service evolution.
• Is accountable to coach and mentor less experienced team members and manage overall team responsibilities.

Required qualifications, capabilities, and skills

• Formal training or certification on infrastructure disciplines concepts and 3+ years applied experience
• Strong knowledge of one or more infrastructure disciplines such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments
• Strong knowledge of one or more scripting languages (e.g., Scripting, Python, Ansible etc.)
• Experience with multiple cloud technologies with the ability to operate in and migrate across public and private clouds
• Drives to develop infrastructure engineering knowledge of additional domains, data fluency, and automation knowledge
• Demonstrate expert knowledge in the network domain, including the service, functional area, or infrastructure supported and interdependencies.
• Gain experience in network production and infrastructure support.
• Possess knowledge of the risk and controls landscape, ensuring company-wide standards are met.
• Execute tasks within a customer-centric environment.
• Gain experience in network technologies: network topology, routing and switching, IP services (global/local load balancing, Bluecoat proxies and firewalls), datacenter technologies (Nexus, ASR, VXLAN, Cisco ACI, Arista Fabric), WAN (ASR, GSR, CSR), optical (Ciena/Cisco).
• Demonstrate strong experience in protocol analyzers (Cpacket, BigSwitch, Wireshark, Riverbed).

Preferred qualifications, capabilities, and skills

• Exhibit strong communication skills—both written and verbal.
• Maintain a strong work ethic in a mission-critical 24x7 diverse environment with multiple vendor/customer relationships.
• Be flexible, hands-on, and able to work in a fast-paced, high-pressure, client-focused, and collaborative environment.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.