Infrastructure Engineer III - Amazon Connect

There’s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.

As a Infrastructure Engineer III at JPMorgan Chase within the Employee Platforms, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.

Job responsibilities

• Well versed with Infrastructure as a Code with Terraform
• Able to design and implement applications on public cloud (AWS)
• Hands on Experience in Cloud Contact Center Engineering space. Preferably Amazon Connect and Ecosystem services such as IAM, Lex, Lambda, KMS (Data Security), S3, Kinesis etc. 
• Hands-on Experience with CI/CD tools like Jenkins/Jules, Version Control tools (Git/Bitbucket)

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years applied experience
• Minimum 7+ years of hands on experience
• Expertise knowledge in one of the modern programming languages e.g. Python, Java  etc
• Ability to rapidly build proof-of-concepts and evolve them into large-scale solutions
• Drives to develop infrastructure engineering knowledge of additional domains, data fluency and automation knowledge.
• Experience in debugging, maintaining ,monitoring and site reliability engineering in a large environment using tools such as – Splunk, Datadog, CloudWatch etc
• Knowledge of voice (WebRTC), call recording and telephony platforms a big plus
• Experience with Container Orchestration and deployment in AWS Cloud etc.
• Experience with building and supporting Restful APIs.

Preferred qualifications, capabilities, and skills

• Good knowledge on Cloud technology
• AWS certification is a big plus

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
   We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.