Infrastructure Engineer II

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

• By providing mid-level technical expertise to maintain environments and troubleshoot issues 
• By assisting as a liaison between key project managers and vendor technical contacts 
• By assisting with engineering technology solutions to assure compliance and security standards are being adhered to and technical objectives are being met
• By clearly communicating software delivery strategy and progress to key stakeholders
• By providing mid-level technical expertise to maintain environments and troubleshoot issues 
• By utilizing your expertise in the following areas:

·Direct Exchange Server or O365 administration support.

·Mailbox administration support through portal and PowerShell (basic command understanding)

·Migration support (PST export/import, tracking/validation, mailbox moves, basic PowerShell understating)

·Experience with MFCMAPI

·In-depth understating and troubleshooting Office Outlook and configurations.

·In-depth understanding of mail routing

·Understanding of Client and Transport rules and policies configuration

·Email/Messaging Gateway support.

·Experience with ProofPoint

·Email routing troubleshooting

·Transaction log review for actions take on an email (SPAM, Blocked, Quarantined, etc.)

·Understanding of TLS (add/remove/validate enabled)

·Email Journaling support

·Basic understanding of email journaling with Enterprise Vault or compatible journaling software

·Understanding of PST export and ingestion

·Leadership experience with developing Jr Admins

·Tracking and assigning tickets

·Escalation support for in-depth troubleshooting

·Prioritization of Tickets

·Major Incident Management response (outage support)

·Updating, reviewing, and creating Knowledge Base documentation

·Process improvement review (automation or reduction in time to resolve)

Minimum Qualifications

• Must be located in Gurgaon, India
• Must work a hybrid schedule (minimum 3 days per week in office)
• Must be willing to work on monthly rotating shifts
• On call rotation
• Taking responsibility by providing 24x7 service and support for messaging technologies used by nearly 100,000 users
• 8+ years of experience with rollout, troubleshooting, and support of an enterprise messaging environment
• Understanding of Office 365 fundamentals and structure
• Experience in prevailing industry architecture and engineering methodologies - ITIL preferred
• Experience with network and server fundamentals
• Bachelor’s degree in Engineering, Computer Science, Information Systems or other related field or has equivalent work

Preferred Qualifications

• Ability to think outside the box to solve complex problems 
• Experience working with vendor teams to provide support and systems integration

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.