Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Infrastructure Program Control Services
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite, across all server and network areas. You will implement technology at the operating system-level and perform basic and intermediate level troubleshooting. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Ensure hardware/software support for configured services running on various platforms. - Implement technology at the operating system-level. - Perform L1 and L2/ basic and intermediate level troubleshooting. - Maintain production and development systems. - Provide technical support for particular software solutions/vendors/brands. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Program Control Services. - Strong understanding of server and network areas. - Experience in hardware/software support. - Knowledge of operating system-level implementation. - Troubleshooting skills in L1 and L2 levels. Additional Information: - The candidate should have a minimum of 3 years of experience in Infrastructure Program Control Services. - This position is based at our Ahmedabad office. - A 15 years full time education is required.15 years full time education

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