Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Dynatrace APM
Good to have skills : Shell Scripting, Microsoft Azure IaaS, Microsoft Azure PaaS
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: We are looking for a skilled Dynatrace SaaS Specialist with hands-on experience in the installation, configuration, and optimization of Dynatrace to join our team. The ideal candidate will possess a strong understanding of Dynatrace SaaS capabilities, troubleshooting expertise, and experience with automation and cloud technologies Roles & Responsibilities: -Dynatrace Installation and Configuration: Demonstrate in-depth knowledge and hands-on experience in installing and configuring Dynatrace SaaS for monitoring and performance management. -SaaS Capability Understanding: Deep understanding of Dynatrace SaaS features, modules, and integrations to optimize monitoring and troubleshooting workflows. -Troubleshooting and Issue Resolution: Strong problem-solving skills with the ability to diagnose and resolve complex issues related to Dynatrace, applications, and infrastructure. -Automation with PowerShell, JavaScript and REST API: Experience using Microsoft Windows PowerShell to automate tasks, leveraging Dynatrace REST APIs for streamlined operations. -Cloud Platform Knowledge: Familiarity with cloud technologies such as Azure, Azure Monitor, Azure Monitor Logs, and Microsoft cloud environments to enhance monitoring capabilities within Dynatrace. -CI/CD Pipeline Integration: Practical knowledge of Azure DevOps, including hands-on experience in creating Azure CI/CD pipelines, and managing source code using Git or Azure Repos. Professional & Technical Skills: -Azure certification or relevant Dynatrace certifications. -Experience with application performance monitoring (APM) tools and log aggregation. -This role offers an exciting opportunity to work with cutting-edge cloud technologies and optimize monitoring solutions for mission-critical applications and services. -Strong knowledge and hands-on experience with Dynatrace SaaS installation, configuration, and maintenance. -Proven ability to troubleshoot complex technical issues in cloud-based environments. -Experience automating tasks using PowerShell and REST APIs. -Solid understanding of cloud platforms, specifically Azure. -Knowledge of Azure DevOps, CI/CD processes, and Git or Azure Repos for source code management. Educational Qualification UG :BTech/BE in Any Specialization Additional Information: -Azure certification or relevant Dynatrace certifications.15 years full time education

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