Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : IBM z/OS
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite, across various platforms. You will implement technology at the operating system-level and perform basic and intermediate level troubleshooting. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Ensure smooth functioning of hardware/software support. - Implement technology at the operating system-level. - Perform basic and intermediate level troubleshooting. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM z/OS. - Strong understanding of system maintenance and support. - Experience in troubleshooting hardware and software issues. - Knowledge of various platforms and operating systems. - Hands-on experience in implementing technology solutions. Additional Information: - The candidate should have a minimum of 5 years of experience in IBM z/OS. - This position is based at our Chennai office. - A 15 years full time education is required.15 years full time education

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