Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Network Infrastructures
Good to have skills : Network Security Operations
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating system-level. Your role will involve L1 and L2 troubleshooting and providing hardware/software support across server and network areas. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Ensure smooth functioning of production and development systems. - Perform regular maintenance and updates on software products. - Troubleshoot and resolve hardware and software issues. - Configure services on various platforms. - Implement technology at the operating system-level. - Collaborate with vendors and brands for software solutions. - Assist in L1 and L2 troubleshooting. - Manage and maintain network infrastructures. - Ensure data security and integrity. - Monitor and optimize system performance. - Document and maintain technical procedures and processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures. - Good To Have Skills: Experience with Network Security Operations. - Strong understanding of network protocols and infrastructures. - Experience in configuring and managing network devices. - Knowledge of network security principles and best practices. - Familiarity with network monitoring and troubleshooting tools. - Ability to analyze and resolve network issues. - Excellent problem-solving and communication skills. Additional Information: - The candidate should have a minimum of 7.5 years of experience in Network Infrastructures. - This position is based at our Jaipur office. - A 15 years full time education is required.15 years full time education

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