Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : IBM AS /400 Administration
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : Graduate
Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating system-level. Your role will involve troubleshooting at both basic and intermediate levels, ensuring smooth operations and resolving any issues that arise. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Manage and maintain production and development systems and software products. - Configure services on various platforms. - Implement technology at the operating system-level. - Troubleshoot and resolve issues at both basic and intermediate levels. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM AS/400 Administration. - Strong understanding of hardware and software support. - Experience in troubleshooting and resolving technical issues. - Knowledge of server and network areas. - Familiarity with software solutions/vendors/brands. - Hands-on experience in L1 and L2 troubleshooting. Additional Information: - The candidate should have a minimum of 5 years of experience in IBM AS/400 Administration. - This position is based at our Bengaluru office. - A Graduate degree is required.Graduate

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