Job Description
The Information Security Engineer configures, improves, modifies, and evaluates security tools and services in our hosting-based environment. They specialize in conducting technology and system assessments, while providing technical consultation, to our customers, that offers unparalleled world-class service. As technology evolves, so does the safety needed, supporting Rackspace Cloud products, being adaptable, plus being relevant in the cybersecurity news is a very important part of the role. Information Security Engineers partner with additional teams and third-party vendors to resolve security vulnerabilities and respond to all security weak points. To be a successful Information Security Engineer with Rackspace you will leverage systems like web application (Web Application Firewall), network security (Intrusion Detection/Prevention Systems), database encryption and key management, Anti-Virus, File Integrity Monitoring (FIM), and network authentication (two-factor), to build a fanatical customer outcome.
The Information Security Engineer will create and maintain customer loyalty by providing Fanatical Support above and beyond customer expectations.
PERSON SPECIFICATION:
Level-appropriate knowledge of and/or professional experience with:
The Information Security Engineer has an intermediate knowledge of:
Security concepts, principals and technologies
Configuration, investigation, and analysis of Web Application Firewall (WAF) blocked events (Imperva WAF, Incapsula)
Knowledge of common web security vulnerabilities and recommended remediation
Configuration and support of Log Management tools (Alert Logic)
Configuration of Firewalls appliances (Cisco ASA/ASA-X/Firepower, Juniper SRX)
Configuration of Load Balancers appliances (F5 LTM, Citrix Netscaler)
Knowledge of IPSEC and SSL VPN technologies
Troubleshoot network connectivity using industry standard packet capture tools
Services and protocols commonly used in hosting environments: web servers, database servers, mail servers, name servers
Networking concepts and devices (All OSI Layers)
Windows and Linux operating system administration
Understanding of public cloud security architectures, best practices, and services
Provide guidance on different deployment strategies
Maintain up-to-date vendor related roadmaps and scheduled releases
Execute device firmware upgrades across various platforms based on security requirements / feature updates
