You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Information Security Analyst – Technology Issues and Events Management
Description
It’s more than protecting information, it’s protecting people.
Operational risk management is a key component of our operating model as it upholds the trust and security that is central to our brand promise and is critically important to the company’s ongoing growth and success. The Technology Issues and Events Management Team has the responsibility for overseeing the issue management function across all American Express Technology functions.The team provides end-to-end resolution, oversight, and governance for all Operational Risk Events (ORE) and Corrective Action Plans (CAP) including strengthening the control environment while enabling growth and ensuring flawless customer experiences.
You won’t just see the problem; you’ll drive the solution.
Daily you will be asked to:
- Perform hands-on issue resolution, guidance, and monitoring of various Capabilities to ensure ORE and Corrective Action guidelines and milestones are met timely and align with governance and compliance mandates.
- Collaborate with key stakeholders on operational risk processes for Technology, such as loss event and compliance corrective action management issues.
- Support Technology partners to ensure that effective Issue resolution (via Loss Event and Corrective Action management) is implemented.
- Build and maintain excellent relationships across Technology and Business Unit Operational Excellence teams.
- Work closely with leaders and their representatives to ensure appropriate risk management, mitigation and/or elimination.
- Ensure deliverables and milestones satisfy objectives and the expectations of a variety of stakeholders, including the CIO, CISO and other senior leaders within Technology and other internal and external stakeholders.
- Partner with key technology leads to implement process improvements and controls across AET.
- Assist with process redesign efforts to ensure thorough and timely documentation and analysis of OREs and CAPS which includes the identification of relevant risks and implementation of mitigating controls.
Do you have what it takes to lead the way?
- Bachelor’s or master’s Degree in related field preferred.
- CISA, CISM, or CRISC preferred.
- 3-5 years of financial services, it risks and/or issue management/remediation experience required.
- Requires understanding of compliance, risk management and internal IT control frameworks.
- Experience with the development and/or assessment of IT General Controls
- Ability to engage, educate, influence, and collaborate across the enterprise.
- Experience performing thematic root cause analysis on recurring technology caused events to identify recommendations to enhance control environment.
- Experience in assessing technology risks and responding through development of controls.
- Experience working with audit, compliance, operational risk, regulatory, and/or control functions.
- Ability to synthesize large amounts of data into short key messages and identify and analyze related trends.
- Ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.
- Strong interpersonal and collaboration skills / ability to develop relationships with peers in business unit and central operational risk management group.
- Proven ability to translate complex technical information into clear, accessible concepts for diverse audiences.
- Proven experience with industry GRC tools like, RSA Archer, OpenPages, MetricStream, etc.
- Strong MS Office skills (Excel, Power Point, Word).
Why American Express
Talk to our people and you’ll find out what we’re all about. Inclusive, creative, thorough, collaborative, and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their p
