India - Supervisor Receivables (Internal Only)

Who are Inchcape

At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.

Inchcape combines its worldwide infrastructure with local expertise through our global network of over 240 proprietary offices, across 60 countries and a team of more than 2,500 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container and bulk commodity sectors as well as naval, government, and intergovernmental organizations. 

We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

We have an exciting opportunity for a Supervisor Receivables in our team. The role would be leading and developing a team of customer-facing roles performing collections, analytics, and dispute resolution for one or more business channels. Requires engagement and alignment with global and regional teams and drive & improve cash flow for the organization

What you’ll do:

• Independently manage and drive collections
• Is expected to perform autonomously, initiate and manage complex cross-functional tasks, manage workload, and establish priorities.
• Is expected to set policies and procedures, maintain compliance, and implement best practices.
•   Manage, coach, and develop direct reports and play a significant role in the career development of the team
•  Engage in performance management to ensure each collector maintains a relevant skill level to perform the role
•  Drive the Organization’s Collections Strategy, improve efficiency, and implement collections tools and automation. Direct and control operational activities and ensure alignment with organizational processes, strategies, and methodologies
• Exploring upstream and downstream improvement opportunities by working with business partners, identifying root cause analysis, and building long-term solutions
• Work in partnership with relevant stakeholders to ensure collections activities are occurring following agreed KPIs.
•  Build long-term customer relationships to improve the collection lift cycle.
•  Building operational metrics and KPIs
• Ability to lead and contribute to other process areas like SOA creation and DA process
•  Demonstrate ability to meet deadlines while managing BAU and other initiatives.

Who you are: 

•   A strong individual with good communication skills believing in engagement and building stakeholder relationship
• Collections management skills and behaviors which develop and sustain collections' long term strategies.
•  Technical knowledge and practice – care and conservation
• Effective time management
• Dynamic to the organization changes
• Self-driven individual who can align with organizational goals and grow within the company
• Team-management experience (10 + years)

Why Inchcape Shipping Services?

We believe in building a diverse and high-performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry. Our values are at the centre of everything we do and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective - we connect the world and see the bigger picture.

The Power of People - we rely on the strength of local agent knowledge and relationships.

Progress - we adopt new thinking and push for positive change in our industry.

In return, we will offer you:

A diverse range of benefits, depending on your geographical location. Globally as a minimum, you will receive:

·       A retirement savings plan

·       Life assurance

·       Holiday starting at 26 days

·       Healthcare

·       Competitive salary

·       Employee Assistance Programme

·       Career development and progression opportunities

·       Values Award celebration events

·       Team building days

Plus, much more!

If you think that you have the right skills, knowledge and attitude to join our team, then we invite you to apply by simply clicking at the top of this advert!

#ISSthebiggerpicture

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.

Inchcape is an Equal Employment Opportunity Employer and equality, diversity, and inclusion are at the center of everything we do. We recognize that our customers, colleagues, contractors, and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal but also our moral responsibility to ensure all groups have equality of opportunity.

#LI-DNI