Job Description
Job Purpose
This position is responsible for managing credit collections for the Global region by handling accounts receivable, handling collections, and maintaining data. The position would also be expected to optimize processes and collection operations to reduce costs and effort. A/R (Accounts Receivable) Invoice Percentage Current of at least 99%. Meet monthly cash forecast by 100% or above through up-to-date follow-ups and collections of past dues.
Duties and Responsibilities
- Collect customer payments in accordance with payment due dates
- Reviews and prioritizes open accounts for collection efforts
- Role of mentor and backup for the associates in charge of bringing them up the learning curve
- Solves cash applications and Evaluated Receipt Settlement mode of ordering and payment
- Making outbound collection calls in a professional manner while keeping and improving customer relations.
- Initiate contact, via phone and/or e-mail, with a large portfolio of customer accounts using
to determine the reason for past due accounts receivable. Customer communication will
require critical thinking skills to probe into the reasons for non-payment to ensure the
proper resolution can be implemented.
- Based on customer responses, recommend, and implement action plans for resolving delinquent transactions. Action plans may require the credit analyst to engage associates from other departments, e.g., commercials, sales, operations, etc.
- Reconciliation of assigned accounts to ensure that payments and credit memos are properly applied.
- When necessary, escalate collection problems to Management and/or the Sales Team to assist in the collection/resolution process
- Approve and authorize release of orders according to credit line and payment history within established guidelines.
- Communicate the status of the assigned portfolio and/or specific accounts to Management and/or Sales Team.
- Work on special projects, e.g., account clean up, as needed
- Identify issues attributing to account delinquency and discuss them with management.
- Review and monitor assigned accounts and all applicable collection reports.
- Provide timely follow-up on payment arrangements
- Process Payments & Refunds as applicable
- Resolve billing and customer credit issues Update account status records and collections effort
- Report on collection activity and accounts receivable status
- Mail correspondence to customers to encourage payment of delinquent accounts
Knowledge, Skills, and Abilities: Essential:
Articulate with good communication and presentation skills
Strong analytical capabilities
Microsoft excels proficient
Good interpersonal skills and a hands-on approach
Ability to work independently without much supervision
Resilient, pragmatic, and hardworking
Structured thinker, good at both strategy and detail
Can be rapidly effective in a matrix structure
Demonstrated the ability to balance multiple changing priorities in a highly dynamic
environment
