Job Description
Who are Inchcape?
At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.
Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices, across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government, and intergovernmental organizations.
We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.
Purpose of Job
ISS’s Husbandry hub, based in Mumbai, is an industry-leading provider of global Husbandry port agency and DA management in support of ISS’s strategy. This global role leads an organization of around 150 employees working to deliver a high-quality global agency hub service for a number of prestigious customers
What you’ll do:
- Provide leadership and direction to the team including a key focus on safety, compliance & ethics and operational excellence.
- Work with internal and external stakeholders to drive an outstanding level of customer service across the globe.
- Develop relationships with Principals and other stakeholders to grow market share and drive revenue opportunities.
- Deliver P&L and annual operating budgets and key performance indicators
- Using strong influencing and collaboration skills to drive cooperation across ISS and with our customers.
- Focus on the continuous improvement of our services through SOPs, and the use of systems and tools to drive efficiencies.
- Work as a part of the leadership of the Husbandry hub to set and drive the strategy for the business.
- Provide day-to-day team leadership including managing team workload effectively, coaching, developing employees with a focus on employee training programs and succession planning to ensure strong retention.
- Ensure the provision of a safe office space for employees.
Direct Reports
Direct - 3 | Indirect +120
Who you are: (Required-Knowledge, Experience, Education & Skills)
- Port Agent or DA Management experience
- Marine Service Operations
- Shipping knowledge & understanding
- Project planning
- Customer Service
- Management theory and best practice
- Excellent people leadership and communication skills
- Planning and delivering
- Able to work in a fast-paced environment where each day brings new challenges. Business acumen
- At least 10 years of operational management experience in the Marine
- Proven track record of delivery whilst leading a large organization
- Able to drive change at a global level with excellent customer service skills
Qualifications:
Essential
Degree or equivalent maritime qualification
Desirable
Management level qualification
Project management qualification
Qualifications:
