Job Description
Who are Inchcape?
At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.
Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices, across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government, and intergovernmental organizations.
We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.
What you'll do:
- Monitoring day-to-day emails and documenting them in the internal system.
- Ensure that Optic duly updated basis jobs & emails are being attended.
- Creating appointments in Optic on receiving each service request and keeping track of all emails and information about the service under the appointment number.
- Appoint the correct performing office while creating an Optic appointment.
- Ensure to adhere to required compliance checks while handling vessel service requests/inquiries.
- Ensure receipt of Proforma DA [PDA] / Close Estimate [CE] from Local Performing Offices and scrutinize the PDA/CE as per agreed rates and dispatch of the same to the principal.
- Ensure that any email or phone inquiries from clients / ISS local office are attended to and addressed in a timely fashion.
- Following up with the ISS local office regularly via email/phone to get PDA/Close Estimate and pending queries.
- Highlight any issues arising from day-to-day operations and escalate to the Senior Executive /Supervisor / Assistant Manager as and when required.
- In case of any urgent requirement from the principal alert the performing offices and inform the Supervisor / Assistant Manager.
- Full utilization of Inchcape systems as per ISS Standard Operating Procedures.
- To proactively collaborate with and support colleagues by adopting the spirit of teamwork.
- To inform colleagues promptly of any emails, tasks or issues that require immediate attention to enable them to meet the expectations of internal and external customers.
- Making proper handovers to the next shifts, highlighting urgent/important emails that need immediate attention and actions.
Who you are:
Essential:
- Proficient with Microsoft Office (Word, Excel,
- PowerPoint)
- Should have basic knowledge of Outlook & its functions.
- Should be flexible working in Shifts (24*7)
- Good in written and spoken English
- Honest, transparent, and trustworthy
- Proactive, dynamic, and innovative
- Fresher or Minimum 1-year experience from a relevant industry
Desirable:
- Preferred Shipping Background
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