Main Purpose of Job
• Assist Team Leader to Maintain “Service Delivery” for Global Finance Hub in accordance with
agreed SLA’s and aligned to Group and Operational Strategy
• Help ensure all KPI targets are achieved by applying a proactive approach and placing emphasis on key
target accounts. All customer related issues should be identified and managed effectively.
• Where required initiate proceedings to ensure outstanding debts are brought to a satisfactory conclusion
including furnishing clarifications and dispute resolution.
• Manage the outstanding balances falling due and contact customers/ principals/ performing agents before
the balances become overdue to confirm payments.
• Liaise with DA teams and LPA to ensure swift resolution to queries
• Adhere to and promote group policies, processes and ethics and compliance practices
• Maintain existing relationships and further develop & expand relationships with Principals (along with team
leaders), ISS and 3rd party Agents.
• Ensure all Principal and business-related correspondence is responded to in a timely manner
• Keep record of critical communication, for audit trail and follow up processes.
• Adhere to Credit Control Application following and recording applicable workflow
• Specific responsibilities and accountabilities focused on COLLECTIONS as follows:-
• Review company’s receivables/payables ledgers and ageing reporting on a weekly basis.
• Sending out periodic monthly statement of account to customers/principals.
• Monitoring outstanding balances & contact customers/agents before it become overdue.
• Sort out and resolve any questions, clarifications, queries by the customer.
• Works with the banking team to ensure allocations of funds is correctly updated
• Ensure existing and future client codes are uniform and consistent.
• Take part and contribute in periodical meetings with the team reviewing current status.
• Provide sufficient details to banking team for posting incoming funds from customers/agents
• In case of issues with collecting, ensure that these are swiftly resolved or are escalated to Line
Manager as soon as known.
• Ensure the use of the full repertoire of communication methods especially telephone
communication to internal and external parties.
• Performance Objectives agreed on an Annual basis
• Customer Satisfaction
• Meeting Team Targets
Essential
• Experience at Business Unit level with
excellent communication skills
• Ability to meet deadlines through good time
management and allocation of priorities
Desirable
• Experience of working in a target driven
environment
• Process oriented
• Understanding of company’s applications including SideTrade, Unit 4 and Optic
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