Incident Response Analyst

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Sprinklr is looking for a Lead Security Incident Response Analyst to join the Security Incident Response Team (SIRT) in the Detection and Response organization, part of the Sprinklr Legal team.Members of the SIRT are the emergency services of the Sprinklr Security team. SIRT works to create and maintain a safe and secure operating environment for the organization and its customers and responds to active security incidents.As a LeadIncident Respond Analyst on SIRT you will leading and respond to emerging threats and drive them to resolution in partnership with Legal, Security, Engineering and other key-stakeholders, develop junior members of the team and support proactive security measures throughout Sprinklr.

What you’ll be doing

• Detect and respond to company-wide security incidents, coordinating cross-functional teams to mitigate and eradicate threats.

  
  

• Identify, monitor and analyze emerging threats, vulnerabilities, and exploits for a complex web application.

  
  

• Contribute to the development and implementation of scalable preventative security measures (detection, monitoring, exploitation)

  
  

• Incorporate current security trends, advisories, publications, and academic research into detections and controls.

  
  

• Communicate risks and mitigations across multiple audiences, such asEngineering, Leadership and other key stakeholders.

  
  

• Experience with operating system internals, web application and browser security, and monitoring and intrusion detection.

  
  

• Perform basic forensic analysis of infected hosts independently.

  
  

• Analyze network traffic and identify attacker activity.

  
  

• Advise and mentor junior members of the Security Incident Response Team.

  
  

• Perform a Postmortem root cause analysis (RCA) and incident reviews. 

  
  

• Work projects to completion across multiple teams, engineering, IT, development, communications, audit, legal. 

  
  

Requirements

• A minimum of 5 years’ experience working with incident response. 

  
  

• 3+ years of demonstrated experience in basic digital forensics, log analysis, and systems analysis.

  
  

• 5+ years with strong knowledge of cloud computing technologies and related security concepts. 

  
  

• Capability to build working relationships with key stakeholders. 

  
  

• Excellent written, verbal, and collaboration communication skills.

  
  

• Experience with operating system internals and hardening, web application and browser security, and monitoring and intrusion detection.

  
  

Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.