Job Description
Team :The Implementation Management(IM) team will lead and drive customer projects becoming the clients advocate and focus point within Customer Implementation Services. The primary focus of the team is to ensure that the activities associated with on- boarding new users or new products to a client are driven professionally and efficiently. Coordinating activity with clients during product migrations and advising clients of forthcoming product changes are significant responsibilities for the IM Team. Role: The Implementation Project Specialist role acts as a project manager to ensure the successful integration and adoption of our products and services for our clients. They will take ownership of the implementation process, working directly with clients to understand their requirements. By coordinating with cross-functional teams, they ensure that project milestones are met, and deliverables are completed efficiently. They will require engagement with the customers, vendors, and internal/external partners. The role will partner with Implementation Relationship Manager(IRM) to implement on upcoming upgrades and implementation programs that need to be planned. There is an expectation that the IPS has the confidence to meet with customer partners to discuss and plan implementation activities. Responsibilities:Be responsible for all aspects of customer implementation projectsBuild strong relationships with key technical contacts in named accounts.Work closely with the IRM to understand the customer’s business and overall technical strategy.Hold meetings with the customer when required, either proactively or event triggered. Maintain a high standard of communication with all internal and external participants to ensure timely delivery of all projects. Confidence in both written and verbal communication with clients and internal partners, particularly within the Sales and Account Management organization is important.Work in various systems (Salesforce, FullPicture, SNOW, BI Apps, etc.) to work each order through to completion. Be responsible for knowing process for each system so that you can accurately manage orders, client expectations, and internal metrics.Seek aid and collaboration with other internal teams (IRM, TIS, NetEng, and Last Mile) and maintain a close working relationship with each group to deliver the best for the client.Know the process for each vendor’s dedicated systems to work with them optimally.Provide technical advice to customers on aspects of customer implementation. Willingness to regularly work EMEA business hours in order to be available to meet (virtually) with customers at their convenience.Requirements:Open and willing to adopt new processes and different ways of workingMaintain a professional approach taking care of multiple prioritiesStrong time management skillsCollaboration and ability to handle client requests and achieve key objectivesStrong customer relationship experienceExcellent communication (verbal and written) skillsAbility to multi-task, prioritize, and succeed in a mission critical environmentGood knowledge of LSEG Product range, internal systems/tools and processesKnowledge of networking/telecommunicationsFluency in German, Italian and Spanish languages is a plusLSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
