Implementation Engineer 3

Job Title

Key Responsibilities

• Analyze customer requirements, configure products to support the requirements and manage end-to-end implementation including solution support (e.g. CAT31/CAT33/ Fare Family filing etc.)
• Functional support: first level support, troubleshooting issues during implementation project & consulting for Fares product implementation and fare filing support
• Service/consultancy activities: Analyze customer service requirement, assess customer product usage and define tailored service proposal, and deliver to the customer
• Project management: Projects planning, follow up and support activities during the implementation.
• Provide post implementation maintenance support.
• Support project activities during the implementation in the area of expertise (incl. system/data set-up, support to test phases and migration).

• Lead implementation projects as well as services projects. Define the overall planning of activities and track progress through the applicable project governance.
• Liaise with all Amadeus involved teams: Product Managers/ R&D/ Pre-Sales
• Works autonomously within defined processes and procedures or methodologies, takes standard decisions and may support the development of solutions to complex problems of a recurring nature.
• Receives instruction, guidance and direction from more senior level roles or managers, with regular monitoring on the status of the assignments.
• May have specialized formal education or the equivalent work experience and has the required technical and functional skills and basic knowledge of the business
• Participate to the creation and improvement of implementation processes

• Lead knowledge transfer and industrialization of new Amadeus solutions.
• Participate in creation and delivery of new Services around Products Portfolio under team activities.
• May need to travel as required for the project: 5% in APAC

Skills & Knowledge

• Knowledge of airline fares/pricing domain including fare categories in ATPCo
• Good knowledge of the airline IT business
• Knowledge of Amadeus core reservation and Search, Shopping, pricing products will be an advantage
• Customer centric, as s/he will be the main technical interlocutor to the customer team.
• Strong at problem solving and analytical skills (gather data, compile information, and prepare reports)
• Accountability and proactivity
• Interpersonal and communication skills and the ability to work effectively within a multicultural environment
• Good at project management - change management & tracking skills
• Dynamic and good team player 

Education / Work Experience

• Engineering degree or university degree in Computer Science OR Equivalent work experience (IT)
• Airlines Fares, Filing and Shopping knowledge (Must)
• Altea Reservation system (added advantage)
• IATA certifications (optional)
• Fluent in English
• Work experience: 9-15yrs

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potentialby fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer. All qualified applicants will receiveconsideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.