Job Description
Company:MercerDescription:
The configuration analyst will:
- Be responsible for implementing Darwin by configuring it to meet our Client requirements.
- Perform requirements analysis/gap analysis, identify requirement gaps on the assigned work packages
- Implement the feedback from peer review on the design and configure the system as per guidelines
- Perform thorough Unit testing before assigning the Work Package to QA
- Fix the defects reported by QA, conduct root cause analysis of defects and define the preventive action steps.
- Ensure process compliance – unit test plans updated on JIRA, all communication with business analyst to be tracked on JIRA
- Manage to complete the configuration scope in the estimated effort and time
- Support in Client Acceptance Testing
Knowledge:
Darwin™ Knowledge
- Be able to perform simple configuration tasks with no guidelines or supervision;
- Be able to perform medium or complex configuration tasks with minimal support and supervision ;
- Able to build and perform unit testing on simple outbound and inbound interface (EG: Payroll report for a Client, provider report for a Client)
- Able to configure and schedule standard provider reports, perform simple branding and other simple-medium tasks
- Assess configuration impact and communicate this to stakeholders involved before the configuration starts
- Able to deliver a client independently or minimal support from Pod Lead
Software Development Life Cycle internal process
- Manage projects by following the ID3 methodology, using templates and the process flow described on Confluence
Communication
- Owns communication on work packages assigned: pro-actively informs project stakeholders about status of work
- Asks relevant req questions upfront
Growth/Development
- New topics: be able to perform research of any work related topics for projects or meetings using internal tools
- Seeks out opportunities for self to be assigned to different projects to demonstrate and develop new and existing skills
- Seeks development by reaching to a mentor or colleagues who can provide advice, direction and share insights on various parts of the projects assigned
- Actively attend team trainings: Service Delivery Specific Trainings, Darwin™ related knowledge session, Technology product updates
- Prove responsibility for own development: keep objectives tracker updated, ask 360 feedback from colleagues as agreed with line manager, keep Darwin skills tracker updated, identify new areas to develop
- Attend the Advance Enablement sessions, Lessons learnt sessions
- Focus towards training and mentoring the new members in the team.
- Is able to analyze the gaps in performance and works with clear action plan to improve self performance
- Is able to show improvement and client delivery trends using data – Utilization, defects, efficiency achieved
Skills Required:
- Excellent verbal and written communication skills in English
- An eye for detail – good logical and numerical reasoning
- Fast learner with the ability to pick up new tasks quickly
Domain
- Sound understanding of Health benefits and end-end benefit administration processes including interfacing on Darwin
Process/Project Management
- Sound knowledge of SDLC/STLC concepts
- Knowledge of Workflow tools(preferably Jira)/Defect Management/RCA
Added Advantage
- Basic HTML skills
- Good data manipulation skills in Excel
Education:
- B.Tech / MCA/ B.Sc.(IT) / BCA from reputable institute in any stream
Eligibility:
- Minimum 3-5 years work experience
Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
