Job Description
About Role:
We're disrupting IELTS education in India and have gained the trust of more than 1,000 delighted students in a very short period of time. We are looking to expand our team of IELTS educators to provide IELTS education to thousands more and help them achieve their dreams of studying abroad.
The charter for this role will include:
● Assess customers' needs and provide assistance and information on product features
● Ensure high levels of customer satisfaction through excellent sales service
● Answer customer queries
● Process POS (point of sale) purchases
● “Go the extra mile” to drive sales
● Follow and achieve the department’s sales goals on a monthly, quarterly and yearly basis
● Remain knowledgeable on products offered and discuss available options
● Team up with co-workers to ensure proper customer service
● Build productive trust relationships with customers
Ideal Persona:
● Taught IELTS for at least 6 months or prior experience as a Sales Associate or Fresh Graduate
● Basic understanding of sales principles and customer service practices
● Proficiency in communication and interpersonal skills
● A friendly and energetic personality with customer service focus
● Track record of over-achieving sales quota
● Hands-on experience with POS transactions
● Graduate Degree in any discipline preferably BA/MA in English
Perquisite for this role will include:
● 4 hours of online demo sessions; 6 days a week. ( 5:00PM – 10:00PM, or 6:00PM – 11:00PM)
● Interact with students, get them enrolled & start their IELTS journey
