IBM Subscription & Support Partial Renewal Office Specialist

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
Job Summary: The IBM Subscription and Annuity (S&A) Organization is seeking talented individuals to join our Partial Renewal Team. The team is responsible for managing partial requests (partial drops in Subscription and Support (S&S) licenses), conducting deployment analysis, and providing comprehensive support for our customers’ licensing needs.

Job Roles & Requirements:

• SAM Tool Data Analysis: Analyse and summarize data from SAM tools (including IBM and third-party tools) to validate software usage for partial downturn requests, ensuring adherence to software licensing requirements and IBM terms and conditions. This involves examining hardware information for processor-based products, as well as user, server, and installation data for non-processor-based products.
• Licensing Knowledge: Serve as a Subject Matter Expert for IBM licensing to ensure that customers adhere to the SW licensing requirements. This includes mastering IBM’s licensing models, product relationships, and bundles.
• Deployment Comparison: Compare customer software deployment with entitlements to provide suggestions for renewals, reinstatements, and new licenses purchases. Ensure deliverables and renewal decisions adheres to process requirements and guidelines, to mitigate risks and reporting errors.
• Entitlement Reconciliation: Validate entitlement data in the IBM entitlement systems for accurate entitlement quantities and identify potential opportunities for additional license purchases.
• Communication and Engagement: Manage Partial Renewal Outlook accounts and Slack channel to ensure timely processing and support of partial requests.
• Documentation: Track and document key account information across various request types.
• Support ad hoc requests: such as answering IBM licensing questions related to a renewal, researching product manuals for licensing guidance, providing S&A licensing support, etc.
• Speed of Execution: Perform the tasks in line with the expected turnaround time

Required Technical and Professional Expertise

• Experience with software licensing and analyzing data from SAM tools, including but not limited to ILMT, BigFix, SCCM, Flexera, ServiceNow, SNOW, etc.
• Ability to understand knowledge of IBM’s licensing rules and navigating through IBM’s License Information website.
• Ability to analyze system generated data for IBM products for both PVU and non-PVU licensing
• Provide strategic guidance and technical assistance for IBM licensing and remediation efforts (e.g., answer technical ILMT questions, directing customers to support to address needs, provide feedback on licensing issues).
• Desirable experience in a client-facing role, with the ability to manage multiple clients simultaneously and addressing high-visibility requests with executive exposure.
• Ability to collaborate with multiple account teams and organizations within IBM.
• Exceptional oral and written communication skills, with the ability to convey technical information to non-technical stakeholders.
• Demonstrated ability to quickly learn and adapt to new tools, processes, and technologies.
• Proficiency with Microsoft Office products, particularly Microsoft Excel and PowerPoint.
• Fluent English

Preferred Technical and Professional Expertise

• Desirable experience in a client-facing role, with the ability to manage multiple clients simultaneously and addressing high-visibility requests with executive exposure.
• Desirable to have the IBM Licensing Expertise badge