Job Description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Systems Administrator
In this role, you will:
- The ideal candidate for this role will have good knowledge of Unix/Windows operating systems and commands, basic knowledge on shell scripting & networking principles. Some exposure to Mainframes/I-series is desirable but not mandatory
- The associate should be familiar with the terminology of Websphere MQ as a tool. Knowledge of IBM Tivoli Monitoring, MQ IPT and other Middleware products will be an added advantage
- Providing Production Support for all HSBC services globally using MQ
- Understand and apply standards, best practices to ensure compliance and consistently maintain quality in deliverables
- Comply with the processes in place and ensure the agreed service levels are met with the expected level of quality
- Review the processes consistently to implement improvement plans, and to support organization objectives for efficiency
- Ensure high availability of services
- Understand business, environments, shared services to prioritize incidents
- Follow best practices while addressing issues
- Participate in crisis calls as applicable following the etiquette
- Proactively identify problem situations, review the problems, engage associates to plan for investigation and resolution
- Own the resolution of problems in hand, demonstrate analytical and problem management skills to drive the resolution and prevent recurrence
- Escalate issues as appropriate
- Sustain quality in delivery and employ appropriate measures for improvement
- Ready to work in 24x7 support environment
