IAM Service Manager

Purpose of the role

To manage and implement Identity and Access Management (IAM) policies, processes, technologies and standards for all IAM functions to ensure the secure access and use of sensitive information across the organisation. 

Accountabilities

• Collaboration with stakeholders and IT teams to understand, analyse and implement IAM solutions into the banks process and infrastructure needs including authentication, authorisation, access management and single sign-on capabilities.
• Management and development of policies, processes and standards for all essential IAM functions aligned to the banks security and regulatory requirements.
• Execution of IAM audits to monitor processes and ensure that they comply with policies and regulations and identify potential security risks.
• Execution of incident investigations to respond to IAM related security events, identify the root cause of the incident and implement corrective measures efficiently.
• Identification of emerging IAM technologies and industry trends by collaborating with networks and conferences to gain IAM expertise and best practice.
• Development of IAM governance documents and reports to align the implementation and adherence of policies across the organisation.

Assistant Vice President Expectations

• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as a "IAM Service Manager" at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences.
You may be assessed on the key critical skills relevant for success in role, such as experience with Identity and Access Management, as well as job-specific skillsets.

To be successful as a "IAM Service Manager", you should have experience with:

Basic/ Essential Qualifications:

• The candidate has a Bachelor’s degree in IT, or an equivalent combination of education and experience.

  
  

• Demonstrate extensive abilities and/or a proven record of success in data services, working with PAM tools, defining best practices for PAM governance, and applying continuously independent judgment to solve daily issues.

  
  

• Working knowledge of PAM Standards and best practices such as Non-Personal/Service Account Standards, privileged account discovery and CyberArk Architecture.

  
  

• Technical familiarity with core infrastructure architectures and tools, including Active Directory, Server/OS, Storage, Middleware, Database and Application topologies.

  
  

• Exceptional communication skills, including the ability to gather relevant data and information, actively listen, dialogue freely, verbalize ideas effectively.

  
  

• Strong customer-focus, with the ability to manage expectations appropriately, provide a superior user experience and build long-term relationships.

  
  

• Strong Analytical skills and ability to interpret and work with big datasets.

  
  

• Knowledge of SQL (Intermediate) and Python (Intermediate) is desirable.

  
  

Desirable skillsets/ good to have:

• Experience in the financial services industry is a plus.

  
  

• Good knowledge in IAM security processes and standards

  
  

• Strong documentation and reporting skills.

  
  

• Knowledge on IAM based controls such as JML, Access certification, SSO.

  
  

This role will be based out of Pune.