The Opportunity:
We are seeking a dedicated and strategic HR Supervisor to lead our Service Excellence team within the HR Shared Services Center in Coimbatore, India. The ideal candidate will be responsible for enhancing the quality and efficiency of HR services, fostering a culture of continuous improvement, and ensuring exceptional service delivery to employees and business partners.
HOW YOU WILL THRIVE AND CREATE AN IMPACT:
Lead and manage the Service Excellence team, focusing on the quality and efficiency of HR service delivery.
Develop and implement strategies to improve customer satisfaction and operational excellence within the HR Shared Services Center.
Monitor service delivery metrics and key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
Collaborate with HR functions, including Talent Acquisition, Learning and Development, and Compensation and Benefits, to ensure cohesive service delivery.
Drive the implementation of service delivery models, such as tiered support and self-service portals, to enhance user experience.
Facilitate training and development programs for the Service Excellence team to ensure high competency levels and knowledge of HR policies and procedures.
Manage complex service delivery issues and escalations, providing timely and effective resolutions.
Foster a culture of continuous improvement by encouraging innovation and the adoption of best practices in HR service delivery.
Liaise with IT and HRIS teams to optimize the use of technology in improving service delivery processes.
Prepare and present reports on service delivery performance, customer feedback, and improvement initiatives.
Participate in cross-functional projects and initiatives to support overall HR and organizational goals.
EXPERIENCE:
Education: Bachelor's degree in Human Resources, Business Administration, or a related field.
Experience: Minimum of 5 years of experience in HR service delivery, with at least 2 years in a supervisory or leadership role preferred.
Proven track record of improving service delivery and customer satisfaction in an HR setting.
Strong understanding of HR processes, policies, and regulations.
Experience with HR Information Systems (HRIS) and customer service platforms.
Exceptional leadership, communication, and interpersonal skills.
Analytical mindset with the ability to interpret data and metrics.
Ability to manage multiple priorities in a fast-paced and dynamic environment.
Commitment to providing high-quality service to internal and external customers.
Experience with process improvement methodologies and project management is highly desirable.
High proficiency in English language both written and spoken
Proficiency in other regional language desirable
SKILLS AND COMPETENCIES:
Strong leadership and management skills.
Excellent communication and interpersonal skills.
Analytical and problem-solving abilities.
Knowledge of local labor laws and regulations.
Ability to work in a fast-paced and dynamic environment.
Collaboration
Continuous Learning
Creativity
Critical Thinking
Data Literacy
Digital Literacy
Emotional Intelligence
Flexibility
Leadership
Time Management
OTHER
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
3rd party non-solicitation policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation